Old Navy

Reviews, get directions and contact details for Old Navy

Address: 3 S Tunnel Rd, Asheville, NC 28805, USA

Phone: (828) 298-3150

Website

State: North Carolina

Zip Code: 28805

Update Info

Similar places near

Lane Bryant 50 meter At Asheville Mall. I & mom went to store before ago. Oh my gosh 😱 me and mom same las...

Torrid 51 meter Love it!!! Great Customer Service. Beautiful clothes in a wide range of sizes. You ca...

Maurices 57 meter I love their plus sized section :) Also, their T-shirts are soooo soft!

Sears 111 meter Dropped off a wedding band my fiance purchased here to have resized. When I took it i...

Dillard's 112 meter Love shopping there. Great clothes

Gap 128 meter Great selection of clothing. Friendly staff

H&M 128 meter I think it’s in the h&m hiring process to make sure they hire the rudest associates a...

Men's Wearhouse 233 meter Rented a tux for the prom for my son. We waited for about an hour to order and for hi...

Hot Topic 242 meter At Asheville Mall. That's weird store. I not like store is freaky and etc. My cousin ...

Elementality 291 meter Amazing women's clothing shop. I get gifts for women of all ages and styles from gra...

Buckle 292 meter I'm a district manager for another location in the mall, and Buckle has always been ...

American Eagle Outfitters 302 meter Doesn't sell jeans for men only jeggings

Charlotte Russe 327 meter My wife really likes this location. Great selection. Friendly and helpful staff

Hollister Co. 330 meter I love hollister bring on sales please I work at ingles and don't make much

Zumiez 330 meter Really good nice people, guy there was chill I messed up on buying a few things and t...

T.J. Maxx & HomeGoods 434 meter TJ Maxx is definitely one of my favorite stores! They always have fantastic prices an...

Ross Dress for Less 572 meter Clothes, accessories, and home furnishings are affordable. It is hard to find clothes...

Walgreens 685 meter The pharmacy was very helpful in helping us transfer our medications from Montana by ...

Reviews

I returned jeans from Christmas, and instead of getting back what was paid for them, CASH, I got a b.s. piece of paper merchandise certificate. The girl in store told me that I would be able to use it online. Now I'm stuck with a $60 piece of paper and no jeans because the store doesn't carry my size and I can't use this thing online. If I had wanted to settle for an ugly sweater I would have bought it first instead of jeans. This place has the worst customers service I have ever dealt with. I will be looking for somewhere else to buy jeans, and I will even pay more for the  to keep from giving these people my money. I will not be buying ANYTHING from Old Navy again.

 9 years ago (07-02-2016)

Awesome customer service and friendly staff.  Great selection of clothing.  Nice to have a large Old Navy inside the mall.

 9 years ago (23-03-2016)

Purchased some items that were NOT online exclusives but got a 30% discount online, they were one size to big.  Back of invoice said I could EXCHANGE or RETURN in appropriate store.  I decided to go pick out the exact items at the store but in a size smaller.  When I took them to the register the girl told me since I purchased online I had to have it refunded but then re-buy them.  I asked if I was going to have the same pricing at which I originally purchased and she said it would be the same as the invoice.  After completing the return she rung up the exchanging items and tried to charge me $20-$30 more than I originally paid.  I said that made no sense and the invoice clearly said I could exchange in store.  I asked to speak to the manager and she claimed to be.  I said forget that, why can't I exchange them for the price I originally paid they are the same EXACT items?  Then I had my 7yr old daughter along who wanted a swimsuit and some sparkly flip flops on sale for $5 that's what the sign said.  She tried to argue that they were $7.94, she then went back and checked and came back and changed the price to $5.  I again said that makes no sense that I had to go through that whole process with invoice in hand and the exchange policy clearly written out on back.  She said "Have a Good Day."  in an extremely snide cocky attitude.  I purchase from old navy not only for myself but my 4 kids as well.  After that experience I don't want to spend another dime there.  I can no longer purchase those items for the same price since they are no longer on sale and I called customer service.  They informed me that employee was totally wrong and I for one did not need to return them and rebuy and that the only time I could not exchange is if they were online only or online exclusives.  NONE of them were.  They gave me a 20% discount code which said could be combined with only promos but if you read the fine print says it CANNOT be combined.  I am so disgusted with this experience and irritated that I no longer can get the same items for the price I originally paid.  Not only that if she was the MANAGER she could have overrided that, I don't know who trained her but clearly but what I was told from online support she has not idea what she is talking about.  I may just have to called the store general manager or district management.  Total B.S.

 11 years ago (19-03-2014)

Customer service is mediocre at best. They never have what I'm looking for.

 9 years ago (27-06-2016)

Understaffed. Poor service.

 9 years ago (28-03-2016)

Comment on this business

Map, Satellite View
Street View

to add Old Navy map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=old-navy&id=682174&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/old-navy-i682174.html" target="_blank" title="Old Navy">Old Navy</a></p>

Reviews, get directions and contact details for Old Navy

Find nearby businesses, restaurants and hotels

We use cookies