Old Navy

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Address: 3 S Tunnel Rd, Asheville, NC 28805, USA

Phone: (828) 298-3150

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State: North Carolina

Zip Code: 28805

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Reviews

I returned jeans from Christmas, and instead of getting back what was paid for them, CASH, I got a b.s. piece of paper merchandise certificate. The girl in store told me that I would be able to use it online. Now I'm stuck with a $60 piece of paper and no jeans because the store doesn't carry my size and I can't use this thing online. If I had wanted to settle for an ugly sweater I would have bought it first instead of jeans. This place has the worst customers service I have ever dealt with. I will be looking for somewhere else to buy jeans, and I will even pay more for the  to keep from giving these people my money. I will not be buying ANYTHING from Old Navy again.

 11 years ago (07-02-2016)

Awesome customer service and friendly staff.  Great selection of clothing.  Nice to have a large Old Navy inside the mall.

 11 years ago (23-03-2016)

Purchased some items that were NOT online exclusives but got a 30% discount online, they were one size to big.  Back of invoice said I could EXCHANGE or RETURN in appropriate store.  I decided to go pick out the exact items at the store but in a size smaller.  When I took them to the register the girl told me since I purchased online I had to have it refunded but then re-buy them.  I asked if I was going to have the same pricing at which I originally purchased and she said it would be the same as the invoice.  After completing the return she rung up the exchanging items and tried to charge me $20-$30 more than I originally paid.  I said that made no sense and the invoice clearly said I could exchange in store.  I asked to speak to the manager and she claimed to be.  I said forget that, why can't I exchange them for the price I originally paid they are the same EXACT items?  Then I had my 7yr old daughter along who wanted a swimsuit and some sparkly flip flops on sale for $5 that's what the sign said.  She tried to argue that they were $7.94, she then went back and checked and came back and changed the price to $5.  I again said that makes no sense that I had to go through that whole process with invoice in hand and the exchange policy clearly written out on back.  She said "Have a Good Day."  in an extremely snide cocky attitude.  I purchase from old navy not only for myself but my 4 kids as well.  After that experience I don't want to spend another dime there.  I can no longer purchase those items for the same price since they are no longer on sale and I called customer service.  They informed me that employee was totally wrong and I for one did not need to return them and rebuy and that the only time I could not exchange is if they were online only or online exclusives.  NONE of them were.  They gave me a 20% discount code which said could be combined with only promos but if you read the fine print says it CANNOT be combined.  I am so disgusted with this experience and irritated that I no longer can get the same items for the price I originally paid.  Not only that if she was the MANAGER she could have overrided that, I don't know who trained her but clearly but what I was told from online support she has not idea what she is talking about.  I may just have to called the store general manager or district management.  Total B.S.

 13 years ago (19-03-2014)

Customer service is mediocre at best. They never have what I'm looking for.

 10 years ago (27-06-2016)

Understaffed. Poor service.

 11 years ago (28-03-2016)

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