Once Upon A Child Madison, Wisconsin

Reviews, get directions and contact details for Once Upon A Child Madison, Wisconsin

Address: 7475 Mineral Point Rd, Madison, WI 53717, USA

Phone: (608) 203-9105

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State: Wisconsin

Zip Code: 53717

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Reviews

I visited the store on the west side of Madison today. I have sold things to this store for years but today I only had a few items. The lady that greeted me was kind but the other clerk rudely announced “we can’t accept anything in a plastic bag” and “it has to be in a bin”.  Why is that I asked?  Her response...”that’s our policy” (but she couldn’t state the reason).  Okay, done with this business. To the business owner...I would focus on some customer service skills for your staff members.

 8 years ago (28-12-2017)

I am so glad I came here to see the reviews of this store.  It confirms for me that I'm not crazy (and its not ME with the problem).  i went to this store to sell a child's bike a few clothing items, and the lady at the counter was IMMEDIATELY rude because I had the clothes in plastic bags and not a 'tote'.  Like how was I supposed to know that 'in order to sell items' to the store they had to be brought in a tote and not plastic bags (even though the other FEW times I had sold there, NOTHING was ever mentioned to me about what I brought the items in).  Long story short, BECAUSE I was disrespected by this lady (and her co-worker), of course I became upset and defensive and the situation only escalated and I ended up leaving (with them refusing to buy from me).  My point is, I left that day feeling really bad --- Like was that whole experience, MY FAULT?  When deep down I knew it wasn't.  The lady at the counter was flat out rude and I simply reacted.  Like I said, I'm glad I came here to see others reviews of this place, and how many others have had bad experiences here as well.  Thank you all for sharing.

 8 years ago (09-10-2017)

Renae the manager was wonderful, very informative and I had a postive experience working with her.  They just put out the winter stuff and they had a decent stock.  Will be back to check more deals later!

 8 years ago (09-10-2017)

we sold items to this store. On the screen it said a price after they entered all of the clothes. They then went onto entering the toys we brought in and a wagon. The total was $59 and some change before the toys after they entered the toys the price dropped to $51. The lady told us there was a “fee” which is why it dropped, which is a lie. Because we called in the next day and asked different employees about this “fee” that ended up not exsisting. I watch the manager go threw in the screen and delete items from the list they were buying causing our payout to drop and they still kept all of the items. I do not recommend this place to anyone. Only reason I put one star was because I had to to write this review.

 8 years ago (04-10-2017)

I wish there was a way to give zero stars. Completely unethical behavior. I sold items, but didn't realize they had taken one of my large baby items without telling me. When I went back into the store to get it back, they asked me to BUY IT BACK. Appalling store. Appalling manager - sneaky, deceitful, underhanded and rude. 

Would never, ever go here or sell here again.

 8 years ago (29-09-2017)

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Once Upon A Child Madison, Wisconsin

Reviews, get directions and contact details for Once Upon A Child Madison, Wisconsin

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