Orr's Jewelers

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Story

Official Rolex Jeweler

HOLIDAY HOURS
(Squirrel Hill and Sewickley)
Monday-Saturday: 9:30 AM - 8 PM
Sunday: 12:00 PM - 5:00 PM

Squirrel Hill
5857 Forbes Ave
Pittsburgh, PA 15217
Phone: 412-421-6777

Sewickley
532 Beaver Street
Sewickley, PA 15143
Phone: 412-741-8080

Products

Designer bridal and fine jewelry, complicated Swiss timepieces, and custom designers and goldsmiths on staff.

Address: 5857 Forbes Ave, Pittsburgh, PA 15217, USA

Phone: (412) 421-6777

Website

moc.skcorsrro@ofni

State: Pennsylvania

Zip Code: 15217

Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

During my first and LAST visit, I was extremely disappointed by the lack of quality customer services shown to my husband and I. We were there to have his bracelet on his watch adjusted. From the mature front desk receptionist not acknowledging our entry, to the young lady who gave a less than average reception, to the representative who adjusted the bracelet, And the security guard who tried to be "low key" in following us...below average service.👎 Was this because we're African American? Possibly. Nonetheless, we had every right to be treated with respectable service. I noticed that a employee couldn't resist doing a double take to get a glance of the type of watch my husband had in the green Rolex box. The stares were very noticeable and uncomfortable. My initial thoughts were," they're just stuffy". Then, while we were being serviced, the same representative that gave us a half welcome, rolled out the red carpet for  an Asian couple that came in shortly after us. Let me be clear, I never play the "race card." Honestly, being of a multicultural background, I never had to do so. My husband and I are both graduates of Taylor Allderdice High School. So diversity was introduced to us at an early age. We didn't need quality customer service because of our race, just because you opened the door to service the community therefore, That would make quality customer service a must! This experience left me feeling that as a country, we really haven't come very far.  It doesn't matter how much money you "think" someone has or what color they are, kindness and courtesy are FREE!  However, the value in those  traits are invaluable.  In closing, I would suggest that Orr's Jeweler's work on learning tolerance  and more importantly, learn to be more diverse. Because you're encountering people of all nationalities... money is green.  DO BETTER‼️🙁

Unapologetically submitted,

J.V Donald

 7 years ago (15-01-2018)

Awesome service by Haris Hodzic! He is extremely knowledgeable, very responsive and made the entire transaction seamless. I will definitely recommend Orr's and plan to revisit for any future purchases

 8 years ago (07-12-2017)

Called me informing me that my OysterQuartz was finished having 2 links installed.  When I put my watch on it was not fixed. Orr's staff proceeded to tell me it was fixed and point out the 2 links that were added even though I told them they were wrong. They eventually found my 2 links and I have just missed a  call from them. We will see how it works out!!!!

 8 years ago (10-10-2017)

Orr's Jewelers is a quality establishment through and through, highlighted by it's outstanding staff. When I wanted to have my great grandmothers ring customized as an engagement ring for my now fiancee, the staff at Orr's exhibited a terrific personal and professional touch. 

I worked with Rosie and Duane to design a customized emerald setting and the results could not have been better. Rosie was tremendous in discussing emeralds, sizing, pricing, etc... and made the whole experience very comfortable. Duane designed a wonderful setting that maintained the vintage feel of the ring. 

My fiancee adores her ring so much we're going back to Orr's to create my wedding band!

 9 years ago (11-08-2016)

I took my grandfather's Rolex there to replace the crystal since it was cracked. A few weeks later I noticed condensation in the watch face, and i immediately took it in to another jeweler since I was out of town. Turns out, instead of putting a new crystal in, the "professionals" replaced it with one that was cracked under the bezel and glued it into place causing it to leak. They refused to admit any wrong doing but they did refund my money then asked me to leave the store. If you have any precious valuables, I suggest you take them elsewhere.

 9 years ago (02-10-2016)

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