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Pacific Sales Kitchen & Home

  1. California
  2. Burbank Electronics Store

Reviews, get directions and contact details for Pacific Sales Kitchen & Home

Pacific Sales Kitchen & Home
Address: 530 N Victory Blvd, Burbank, CA 91502, USA
Phone: (818) 391-2800
State: California
Zip Code: 91502


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Reviews
The prices in store are competitive and the sales reps are reasonably helpful. The delivery and installation have been kind of a nightmare. We purchased a gas stove and dishwasher from them, beginning a long saga of battles with their awful installation service. The brief version: reps on the phone will simply lie to you, repeatedly, telling you that you have an installation appointment when in fact they have not made one. They'll promise to call you, and then will not follow through on the promise. And every time you get them on the phone, you'll spend an hour on hold. The long version: 1) The initial install date was the only commitment they kept, and had the story ended here I'd have been leaving a 4- or 5-star review. The new stove arrived with two dents, basically a cosmetic issue, and they offered a gift card in compensation. This wasn't outrageous. When the old dishwasher came out, it was revealed that the wiring wasn't up to modern code and we'd need some electrical work to put in a new outlet before the new one could be installed. We were told we could reschedule an installation after getting an electrician to come in and take care of it. This began the long annoying saga of dealing with deceitful phone reps. 2) I called my electrician, he came within a couple of days to fix the wiring, and I promptly called Pacific Sales to reschedule installation. Spent a long time on hold, and then they scheduled me for a date a week later: Friday, June 2. Friday rolled around - no installer, no phone call from Pacific Sales. 3) I called Friday evening to follow up on what had happened. Spent more time on hold (a recurring theme), and finally got a rep. Initially they denied any record of my having an installation scheduled. I was insistent, spent some more time on hold, and then they confessed that there did seem to be a note on my file that an installer should have come out. The rep offers me an install date of Wednesday, June 7. I'm fairly irate and insist that they do better, at which point the rep claims that, OK, I can get an installer first thing in the morning between 8-12 AM the next morning, Saturday, June 3. I'm also to be called "first thing in the morning". 4) Saturday (today) rolls around, and the morning creeps along. No phone call, no installer. So once more I call to investigate. Spend a long time on hold. I finally get some rep who cheerily announces that I have an installation appointment for June 8 (worse than their earlier unacceptable offer of the 7th). No mention of the promise made about this morning. I insist to speak to a supervisor, which gets me put on hold for another half hour or so. The supervisor denies any knowledge of the appointment for this morning and again tries to sell me on being ok with the June 8 install date. I insist on better, and now I'm offered Monday, June 5. I'm pretty cynical at this point, but perhaps somebody will actually show up. If they don't, I may look into reversing the credit card charge and tell them to get their stupid dishwasher off my back patio where it's been sitting for weeks.
9 years ago (03-06-2017)
HORRIBLE PLACE! BEWARE!!! - SCAM!!!!! THEY SELL VERY OLD PRODUCTS AND CALL THEM "FLOOR MODELS". I GOT SCAMMED when I bought a wine cooler. They told me it was new, just a floor model. When I took it home, it never worked. When I looked up the serial number and checked with the manufacturer, they informed me that it was 7 years old! I tried calling management to come and pick it up and refund my money, but they give me the run around every time. SCAM!!!!!
10 years ago (02-09-2016)
In Dec. 2014 we purchased a refrigerator, stove, dishwasher, and washer/dryer combo from the Burbank location for a rental house we own in Burbank. All aspects of the service were top notch from the installers to a repair person who came in March 2015 for a repair to the clothes washer. Given the excellent service, plus the competitive pricing, I will definitely buy from them again.
12 years ago (10-03-2015)
I spent $12,000 on new appliances at this place and I have to say I'm very disappointed in their service. The $1800 viking dishwasher is a joke. I've had 3 "certified viking" technicians out to my house and none of them will admit this machine has a problem. I show them the dirty dishes after running the 2-hour cycle and they say "it's the soap".. or "maybe you overloaded the machine".. hahahaha.. I've had machines 1/3 the price of this waste can that are 10 years older and still do a better job. Apparently there is NO RETURN POLICY and NO CUSTOMER SATISFACTION at this store because neither they or Viking seem to care to take care of the problem. I can almost understand because I wouldn't want this junk back either. I pray that the other appliances don't burst into flames like some reviews I've read.
16 years ago (09-08-2011)
You order - they say they'll deliver - they don't deliver. They don't call - then they say we'll redeliver OK. Stay home from work and they don't deliver and they don't call. Good luck. Fry's is so much easier and you actually get your stuff. I can't believe I've gone throught this twice with Pacific Sales. I thought the first time it was a fluke.
12 years ago (07-12-2014)
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