PANDORA Jewelry

Reviews, get directions and contact details for PANDORA Jewelry

Address: 9508 SW Washington Square Rd, Portland, OR 97223, USA

Phone: (503) 603-1285

Website

State: Oregon

City: Portland

Zip Code: 97223

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

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Reviews

I had the worst experience at the Pandora store inside Washington square today. 
I’ve bought many items from that store and always received very good CS until today. I realised it’s during their busy promotion period so they were very busy as I walked in. 
The person who helped me was their store manager. I have 10 items for a friend I’m buying for and there’s 1 item they didn’t have in the store. I was told thy can not order it for me as the store and online are separate entities (in the past when this happened CS was always able to do so for me to help to get the best promotional discount). 
I asked her can I just buy (pay for) all the 10 items here and have they shipped the one missing item to the store to qualify for the promotion. She proceeded to tell me no and I had to pick and choose as “ you can’t get the best of both worlds” in a very condescending tone. I was stunned. 
First of all, there was no need to talk to a customer like that, ever. Especially I was calm and polite.
Secondly, she could have just suggested me ordering everything online if i want to fulfil the total cost for the promotion discount (but then I guess she won’t be be getting any commission that way).
Anyway the whole experience made me feel uncomfortable and weird. I did not enjoy my time there and I hated the way I was treated. 
Pandora, please do better CS training even with your store manager as they are suppose to set an example to the other SAs in there. Needless to say, I will never ever seek for her help ever again!!

      
      
      
 7 years ago (22-03-2018)

Alyssa assisted me when I came in today. She delivered phenomenal customer service with an excellent smile. Alyssa made sure all of my questions were answed and I felt very taken care of. Thank you

 8 years ago (18-01-2018)

Wow! They were pretty busy tonight (10/20) and the manager Kai was SO helpful and sweet, as well as the other two employees. They were dealing with multiple customers but still giving each one their full attention and GREAT service!

 8 years ago (20-10-2017)

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