Parklane Mattresses

Reviews, get directions and contact details for Parklane Mattresses

Address: 15387 Bangy Rd, Lake Oswego, OR 97035, USA

Phone: (503) 639-9750

Website

State: Oregon

City: Lake Oswego

Zip Code: 97035

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews

Love our new mattress.  I have a strong dislike for doing the Goldilocks thing when it comes to trying to replace a mattress that is past it’s prime. This one is too hard (maybe), this one is way too soft (sort of), this one could be just right (potentially).  Parklane takes the risk of ending up with the wrong mattress away.  They let you sleep on it for quite a while, and if you determine you made the wrong choice they’ll make it right one way or the other.  The staff at their stores are knowlegable, and friendly, and I like the fact that the mattresses are made in Oregon.

 7 years ago (21-03-2018)

So the story starts out with me purchasing a mattress from the downtown location over a year ago.  The mattress was an all foam model that ended up not being the right fit for my body type.  I called the customer service department and spoke to Jon Dwight.  After speaking to him and letting him know my issues with the mattress I currently had I was told I would be taken care of.  Jon was extremely knowledgeable about the different mattresses and was able to narrow down the selection to few he felt would be the most beneficial for my needs.  I was told to go into a store and look around and see what felt good.  I was told Parklane would come and drop off a loaner mattress so that mine could be inspected for defects.  Jon's recommendations were spot on and I picked out one out of the three he recommended.  The staff in the store was extremely friendly as well as very knowledgeable about the different products.  I ended up picking out the Cornell and so far very pleased. After I let Jon know the Cornell felt very good he talked some more with his bosses to see if there was something that can be done even though my mattress had no defects.  Jon and his crew decided to let me exchange mattresses as if I was still with in the comfort guarantee period.  This is by far some of the best customer service I have ever received.  The bottom line for Parklane is truly customer service and making sure the customer is happy with the product, which are all high quality.

 8 years ago (25-07-2017)

Great experience from walking through the doors to mattresses being delivered.  The staff was very professional at the store and in delivering the merchandise.  They even brought their own slips for walking on the carpet and took great care in cleaning the plastic and removing all the packaging as well as ensuring that their feet were clean throughout.  Great Job!  Also, the mattress has been wonderful!  Will return to make future purchases!

 8 years ago (17-05-2017)

Great experience. Wonderful product. Exceptional service. Buy with confidence.

 8 years ago (18-11-2017)

Great service!  Knowledgeable and friendly sales person.  A locally manufactured product.  We absolutely love the bed we purchased.  Knowing the materials are nontoxic gives us peace of mind too.

 8 years ago (13-05-2017)

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Reviews, get directions and contact details for Parklane Mattresses

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