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Parkway Health Center - University of Utah Health Care

  1. Lakeview
  2. Orem Hospital
  3. Orem University

Reviews, get directions and contact details for Parkway Health Center - University of Utah Health Care

Address: 145 W University Pkwy, Orem, UT 84058, USA
Phone: (801) 234-8585
State: Utah
Zip Code: 84058


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Reviews
I had a medical concern that was not critical; I couldn't get in with my own doctor for 2 weeks, and I didn't want to go to the ER. This provider was the only place in Orem that would take my insurance besides the hospital. I went in very flustered, having been on the phone with my insurance for 30 minutes; the receptionist was extremely nice and very patient, and I apologized to her for being a little anxious. She did all the sign-in stuff; I didn't fill out a single form. Their Urgent Care was not open until 5:00 PM, but she got me a same-day appointment, and I waited less than 5 minutes to be taken back. The MA, Regina, was very thorough in collecting my medical history, and very pleasant. I saw a PA named Pamela, I believe. She was wonderful! She gave me more information on my existing condition and potential treatments than I got when I talked to my Primary Care Doctor about it months ago. I went away feeling so much better and had the knowledge and tools to properly care for myself and follow up with my own doctor. I will certainly go back to Parkway Health Center if I am ever in need of immediate care again.
8 years ago (16-06-2017)
Horrible Horrible Place!!!!! PA Clayton was so unknowledgeable about providing good medical care its embarrassing. Here is my story: I had extreme pain in legs. It was so intense I could not function at work. My wife called a local practice close to my work so I could get treatment; Parkway Health Center. I excused myself from work and went to see the PA Clayton. I explained my situation with him and I knew my CK levels where elevated because I have had this issues in the past. I asked if he would check my CK levels. He stated, "are you on any statin medications". I said no, being a nurse I knew statin medications can elevate CK levels, I am not on any medications which would increase my CK levels. I explained my story to him about having chronic muscle weakness and elevated CK levels in the past. He shrugged it off and said, "really the only time you would have high CK levels is if you were on statin medications". I was so stunned I didn't even know what to say because I knew there are several instances which can elevate high CK levels. I knew then I was dealing with an idiot. I explained I need to have something for my pain and he stated, "I don't know you and I don't like giving any medications for pain unless I really know there is an issue". I agreed that pain medications are highly addictive but that I was truly in pain. He stated, "I can give you some prescription strength ibuprofen". Again, I was astounded he would not comply to my wishes. We, as medical professionals are taught pain is what people say it is regardless if we think otherwise. He definitely was not being an advocate nor was he concerned for my care. He was more concerned about being a rehab PA. I tried to convince him that my pain was intense but he ignored me and stated, "do you want the ibuprofen or not". I gave in and said "yes". He also agreed to finally check my CK levels. He left and stated he would be back. After he left I became so upset I decided to leave because I didn't believe Ibuprofen would help the intense pain I was feeling; I had already taken some ibuprofen in the morning and it didn't relieve my pain at all. Because I could not find PA Clayton I told the RN/MA, "I am not pleased with the care I have received her today". I then went to the front of the office and asked for my money back which the receptionist graciously did. I ended up in the ER 2 hours later with elevated CK levels and a diagnosis of rhabdomyolysis; muscle breakdown releasing CK into blood stream. Yes, they did address my pain with two days worth of pain medications which is all I needed. What a relief right.... NO.... a couple weeks later I had some lab values sent to me from this clinic. I knew they never drew lab values but for some reason here they are. What was more interesting was the CK levels on whomever they drew the lab values on had a CK level of 51; I have never had CK levels below 350...EVER!!!!! Of course I was mad. I called the clinic and what did they tell me.... you need to pay us for the visit and the lab values. I explained the situation and the girl I was talking to said I will call you back. Sure enough, 5 minutes later they called back and stated, "your right we don't remember drawing blood on you and this must be some mistake.....the person who was in line after you must have had her lab drawn with your name on it.... we just took care of it" She then apologized and stated, "I will have our RN call you back". Never got a phone call from RN. Several weeks went by and then I had someone from Salt Lake call me and ask questions. Then another letter stating that we owe the money for labs and visit again. WHAT A NIGHTMARE!!!!!! Bottom line is DO NOT GO TO THIS PLACE..... STAY FAR FAR AWAY! PA Clayton is clueless and not a good PA. PLEASE STAY AWAY!!!!
7 years ago (11-08-2017)
Dr. Masteller, April and all the others are experts in their field, personable, and proficient. I appreciate this kind of health care team in a very disturbing health care environment. David
8 years ago (06-03-2017)
The Staff and Physicians are Miracle Workers. They have been so helpful in dealing with clients that I work with, in assisting them and getting them back on track. Dr. Kyle Hilton Rocks!!!
8 years ago (05-01-2017)
The staff is AMAZING! They are 5 Star but One of the Pharmacist (BRUCE is PROBLEM, he gets a Negative 5 star) I am a long time patient of this establishment, we have seen staff come and go, pharmacist retire, were grateful to have Suross when she arrived. However since the male pharmacist BRUCE arrived on the scene we have seen the wonderful customer service that we have grown to love with the pharmacy staff dwindle upon his arrival; HE DOES NOT FIT IN! He is ignorant, arrogant, self-righteous, inconsiderate & a liar, he is disrespectful & impersonal; I have seen the way that he treats pharmacy staff & belittles them every chance he gets. Your pharmacy staff used to be absolutely wonderful, I knew that they had my best interest in mind every time I visited. Each time I called or arrived at the pharmacy the staff greeted me with a Hi, how are you, haven’t seen or heard from you in a week, how is the family… we could visit with them, we felt like we were welcome & that whatever our pharmaceutical problems might be or should arise that they were there for me & my family. I remember the days when I could call in a prescription & if it would not go thru or needed a preauthorization your staff was ready & willing to do whatever they could to ease the stress on us patients. It was so nice when I would get a call & hear that “well the prescription did not go thru but we are getting a hold of the doctor or the insurance company in order to get it taken care of & will get a hold of you in the next few hours” to your new pharmacist telling me “well it’s not our problem, you need to get a hold of your insurance & figure it out with them” WHAT? Never has your pharmacy staff passed the buck even when it was not their problem, they did what they could to help. Now your new pharmacist lies thru his teeth & when you call him on it, he lies again & says that he did not say it in the first place. He walks all over pharmacy staff members & treats patience like they are retarded & beneath him, well enough is enough. A pharmacy & its staff is as important or even more important than our relationship with doctors, we see our pharmacist more often than our doctors some months, so we need to see that they have our best interest in hand & that takes getting to know your patients & well ever since he arrived this has ceased to exist in this location. It almost seems like staff is walking around on eggshells whenever he's around, he has to be in control of every little detail & wants acknowledgement for it; Well TOO BAD! Trust & Respect HAS TO BE EARNED. The only reason that we have remained customers of your pharmacy is because of the other staff members & it is EXTREAMLY Upsetting to see him treat the other members of the team like he does & if I don’t see major changes in the next few weeks I am going all the way up the corporate ladder until the problem is dealt with because I know that this pharmacy & its customers deserves better care & a better environment that of which he has to offer; even if it means his job. Your pharmacy is better off whenever he is not working.
8 years ago (20-10-2016)
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