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Pep Boys Auto Parts & Service

  1. New Jersey
  2. New Jersy Store

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

Story

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 314 Haddonfield Rd, Cherry Hill, NJ 08002, USA
Phone: (856) 662-0301
moc.syobpep@sutcatnoc
State: New Jersey
City: Cherry Hill
Zip Code: 08002


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Reviews
100 percent better than Auto zone. The prices are usually cheaper than Auto Zone. If you sign for the reward program, points are always added to your purchases; therefore you get great coupons and offers with great discounts up to 25.00 off on a single purchase. Great store. Great people. Good service.
10 years ago (28-01-2017)
I like going to Pep Boys to get my oil changed since they're the cheapest around. Going to this location the oil change tends to take 1.5 - 2 hours on average, which is a long time, but the price is worth it. Today, I go online to schedule an online appointment and an advertisement on their website claims that it can get done in 30 minutes when you make an appointment online. When I proceed to do so and arrive at my scheduled time, I tell the representative why I'm there and he smirks and shakes his head in disbelief. I ask him how long it will take, and he says I'll be "Lucky if I can get it done today". He claims they only have 1 guy working and they're backed up. "When did you even make this appointment?", he clicks on his computer like he's never used it before. Waiting several hours for an oil change is ridiculous, so I left. The clerk convinced me to set an appointment for another day before I left, but this is the last time I walk into that place claiming to have an appointment and they look at me like I have three heads. I hope corporate reads these, because this location needs better staffing and better coaching for their workers on how to use their online appointments pronto. Previous visits weren't much better. Staff is shifty eyed and very transparent about how they'd rather me not be there. Makes the whole experience very unwelcoming and uncomfortable. This is in addition to waiting for 2 hours after setting an appointment. If spending an entire afternoon waiting for an oil change to save a couple bucks sounds good to you, then by all means. I'm going to spend a few more bucks and go to a place that's more professional and doesn't eat up my entire day.
10 years ago (09-10-2016)
Went for oil change. Team at desk was attentive and professional. I didn't have to wait long at all on a Sunday afternoon. Price was alright, but their team helped me find a coupon my phone wasn't delivering on. Score! Bathroom was vile and it makes me rethink going back, but if you don't need to use it then I suppose everything else was fine.
10 years ago (08-02-2017)
I received poor service here, but the inside is like any other pep boys auto parts store. I don't like posting bad reviews but this seemed necessary, here are the facts: I am a mechanic. I took my car there to have new tires installed and also purchased an alignment as I just replaced the lower control arm bushings and it was a required task that I did not have the tooling to perform adequately. When I received the car back, much later than quoted, the alignment was not performed and I later discovered two wheel center caps were missing. I called and complained and was rescheduled, took it in, they had it for 8 hours, I got it back and it was still the same. I confronted the manager on duty, he said it must be my car and that there was nothing he could do for me, I was angry, so I left and sent pep boys corporate an email. A few weeks later I had to do some work under the car, upon inspection of the nuts and bolts that adjust the alignment, they were never touched (years of dirt). Laziness is a poor excuse. Corporate Never returned my E-mail, I still am missing 2 center caps and the car still pulls to the right, just don't go there.
10 years ago (19-11-2016)
This just happen now. 9/26/16 3:30pm. I call ahead of time to see if they can check the engine code for me. The person say yes. Bring it in we can check it for you. I drive 20min to the location. I ask nicely that I spoke to a person who say he can check the code for me "just bring it in". He say what?!!! No. We are too busy. Come back tomorrow. So I ask what time... He say whenever you want! Huh? Really? No explanation nothing. Felt like he just want me out of the door!!!
10 years ago (26-09-2016)
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