Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 4405 US Hwy 98 N, Lakeland, FL 33809, USA

Phone: (863) 853-3776

Website

moc.syobpep@sutcatnoc

State: Florida

Zip Code: 33809

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Reviews

Came in late at night on Friday before Hurricane Irma came to town. Actually, I came to the store with a blown out tire hooked up to a Tow truck after closing by a few minutes. The staff was extremely helpful to me and my family and we would recommend their service to anyone who asks. I would personally like to thank Andrew Parker for his outstanding service. Without his help we would have been stuck in Lakeland for the night with nowhere to go.

 8 years ago (12-09-2017)

Like others have said, customer service does seem to need improvement. On my last visit, I was not very happy with the way they communicated what was being used and what wasn't in my Mobil One oil change. After I left I wasn't sure what they used and ended up having an oil leak a month and a half later. 
Bad experience. 
Here's the good part. I went back the morning I noticed the leak and they checked it out, gave me a free replacement oil filter and of course didn't charge me anything. 
The person at the register was actually nice and he made sure I got the oil I wanted and the filter I desired. In the end, it looks like someone of the staff is pretty good and some aren't. I won't hold that against the Good Apples. 
Thanks Michael. Glad you were there

      
      
      
 8 years ago (29-06-2017)

I came when it was called Just Brakes now it's pep boys. The mechanic i had, his name was Ray. Big guy, really funny, was patient with me, knew what he was talking about. Seemed like he knew more than everyone else there. I was glad I chose this place. If it wasn't for Ray I probably would have returned from someone else's screw up to spend more and more money. Ray can get my business ALL DAY and ALL NIGHT! Not only was he friendly but he was hilarious. He's clean, professional, and I hope he stays there for as long as I own my car. Couldn't ask for a better mechanic. This place needed him badly. Every other time I got a mechanic who didn't know what he was doing. I wanted to give them one last chance and im glad I did. If I were you, I wouldn't let him go. EDIT: (I also noticed that after Ray started working here, the review ratings went up. Tells you something)

 8 years ago (02-07-2017)

these guys did every thing they could to get us back on the road. rare to find help and good people. Thank you,Windsor Electric inc.

 8 years ago (13-08-2017)

Great they're always treat me great and respect that's why I keep going back over and great prices you have a crate the store has a great personality works there awesome crew

 8 years ago (25-08-2017)

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Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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