Pro Care Auto Repair

Reviews, get directions and contact details for Pro Care Auto Repair

Address: 405 S Lake Parker Ave, Lakeland, FL 33801, USA

Phone: (863) 683-6598

State: Florida

Zip Code: 33801

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Reviews

I'll give 2 stars because they were polite and friendly to my face, but overall completely unsatisfied by my experience.  Not only was I price gouged for local parts, the repairs took several days and my car was left out on the street, not protected in any way.  They also charged $80 an hour to "quote" my parts... which took me about 10 minutes to find on Google.

I can only assume the company has a lot of "friends" that write reviews for them.  Very easy to do.
______________________________________

My full email to the owner:

Good morning Steve,

Going over my invoice I just had a few questions.  Looking up the parts, using your part #'s:

Fel-Pro TCS46061 Timing Cover Gasket Set
Your price  $39.95    Amazon $24.39  Advanced Auto Parts $27.99

complete thermostat housing 902-210
Your price $84.95    Amazon  $45.95   Advanced Auto Parts  $61.99

​Shop supplies were $15, lube, oil and filter $29.95 not sure what that involves.   

And the labor was 3.5 hours?  After getting a 2nd and 3rd opinion I'm being told these repairs should have been 1.5 hours at most.  Multiply that by $80 an hour...​ did it take time to find the cause or something?

​So best case scenario if the parts were from Amazon (unrealistic) ​on parts I was up charged about $50.  And if they came from Advanced Auto Parts about $35   and then about $160 in labor that doesn't make sense to me.  So about $200 of the invoice doesn't make sense to me
-------------------------------------------

His response was polite, but at the end of the day that's $$$ out of my pocket, and 3 days out of my life that I'll never get back.  Good luck if you use their services.

- Mike

 7 years ago (07-12-2017)

Our family always trusts Steve at ProCare with our vehicles. Fast, affordable and honest service. Anytime we call and need something fixed, we get an appointment right away. We've recommended numerous friends to ProCare.

 8 years ago (15-10-2017)

Honest dependable service and fair pricing . Steve has always been very knowledgeable and taken great care of several of my family's vehicles.

 8 years ago (14-10-2017)

This is an amazing place, I have never had a bad experience at Pro Care. Steven have never told me something that wasn't true and he has had over 10 of our cars in the past years. While reading the previous review out loud because I found it humorous that someone would give Pro Care a bad review, someone chimed in and said "Steve doesnt even use Autolite products." Im sorry someone gave you a bad review. I actually looked at the person and he never gives a positive review. Im sure just a grouchie human with nothing to do, or jealous competitor..

 8 years ago (14-10-2017)

Steve is a scammer. Had basic tune-up done(plugs)and specifically asked for same kind of plugs that came out of my F150(motorcraft). When I picked my truck up, Steve was real friendly and told me he did the plugs himself and everything was good to go. Couple of weeks later, truck started running rough, so I went to an HONEST mechanic. As I watched in horror, not only was one of my coil packs broken but upon further inspection he pulled out Autolite spark plugs NOT Motorcraft!!!!! Thanks Steve for your honesty and integrity...NOT!!!!! Beware of Steve's Pro-Care Auto Repair, they gotcha covered.

 8 years ago (29-09-2017)

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