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Performance Bicycle

  1. Sherwood - Tualatin South
  2. Oregon Bicycle Store

Reviews, get directions and contact details for Performance Bicycle

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Shop your local Tualatin, OR Performance Bike store for a wide selection of bikes, helmets, clothing, nutrition and more. Checkout our free in-store clinics and full service bike repair shop.

Address: 7073 SW Nyberg St, Tualatin, OR 97062, USA
Phone: (503) 639-2522
State: Oregon
Zip Code: 97062


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

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Reviews
Poor customer service. Went in to have a wheel checked to see if it was out of balance. Walked into service where there were 2 guys sitting down on computer not working on bikes. Barely acknowledged I was there. Told them what I needed. I was told that I could not drop anything off for repair until the end of week on Saturday. If I wanted to make an appointment I would have to wait at least 10 days. After driving up there from Salem not the service I expected. I drove to a local bike shop in Salem, what a difference, it took him 5 minutes to put my wheel on truing stand to tell me my wheel was fine. They also didn't even charge me. I have been a performance member for several years and a loyal customer. I will not be renewing my membership and will be making my biking purchases elsewhere.
7 years ago (27-07-2017)
I bought my first bike here when they were in a different location. I have had nothing but a good experience with the staff there. Always helpful and knowledgeable. They always have good prices, much better than their counterparts in lake oswego. I recommend the Tualatin store for all your bike needs!
7 years ago (18-09-2017)
I got a new cassette, new chain, and had a snapped cable replaced the same day I dropped it off. Super friendly and knowledgeable staff. My Trek madone feels brand new and I’m in love with the new cassette, it’s not even funny how spot on the shifting is for front and rear derailer. So stoked! Thanks PBS 🤗
7 years ago (05-10-2017)
Satisfaction guarantee means nothing! Had a girls bike that had been in service for less than 4 months, a problem arose with the front derailer. Took it into the shop, first mechanic looked at it and said leave it, it needed a new cable. Picked up , wasn't fixed, brought it back, told I would need to now spend $60 plus the $25 already spent to fix it. Went home, looked through paperwork, saw the satisfaction guarantee. Took it back, spoke with arrogant Chad, a manager there. They wanted to fix it, 17 days later! I told them I lost confidence in the safety of the bike and wanted my money back, based on the guarantee and it breaking in less than 4 months of service. Then Chad proceeds to say, we will charge you $90 bucks to take it back, leaving me with not much towards a new bike. I told him NO WAY, the bike was in service for 4 months and didn't need a $90 tune to prep for resale. Chad continued with attitude and wanted to argue, even conceding that Schwinn wasn't a good brand, basically agreeing with my point of poor workmanship. And this attitude was in front of my 8 year old daughter. At one point, he said if he took the bike back, they would just throw it in the trash, in front of my daughter which made her start to cry. I told him I have spent nearly 1K in this store over the last year and will start telling everyone in LO not to shop there. He finally relented and gave me my money back after basically telling me never to step foot in the store again. I asked him if I was "banned" from the store and he said it was my choice, I told him with his shady mechanics and not standing behind their 365 day satisfaction guarantee, I will shop at a local store concerned about customer service, not their bottom line. Shame on you Chad and Performance Bikes. Buy local, put these national dealers out of business.
7 years ago (04-09-2017)
Arrogant - belligerent service, haughty sales and repair people with an attitude. Repairs are expensive starting at 70% to 100% of the cost of a new bike. We like the bike shops in West Linn & Lake Oswego Bike much better.
7 years ago (17-07-2017)
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