Personal Touch New Haven Car Wash & Lube

Reviews, get directions and contact details for Personal Touch New Haven Car Wash & Lube

Address: 490 Foxon Blvd, New Haven, CT 06513, USA

Phone: (203) 469-0660

Website

State: Connecticut

City: New Haven

Zip Code: 06513

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

Update Info

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Reviews

Damn I was looking this place up again to see about returning. But after reading the reviews I think it’s best I don’t. I received an oil change from here around December 27 I don’t have the receipt in front of me. But two weeks later my car stalls. And the oil light is on. I have a 2012 Toyota RAV4 that I have had fro 3 months. Purchased it from a Toyota dealership  the car only has 50,000 miles on it. The car is now leaking oil. After reading these post I wonder if they damaged my drain plug or something else

 7 years ago (03-02-2018)

I usually go to Magic Hands in Milford because they always do a decent job but today was in a rush and waited in an even longer line for what I thought would be quicker and hoped it would be better....I was wrong. They are offering a great deal if u purchase a 25$ gift card u get a free platinum car wash. Only problem is that this car wash they did sucked times 10 and now I am stuck with a gift card to return to a place with horrible service. I asked when I pulled in about getting my middle counsel cleaned and was told to ask up front. When I asked up front I was told it wasn't included in my "Platinum Wash" and could not get it done!!!! 
THIS WAS THE ENTIRE REASON I CAME TO GET MY CAR WASHED!!!! ENTIRELY PISSED OFF 😠 and these pictures are not even all of my complaint. I get a better $5 Tuesday was at the Shell Then I just received.

 7 years ago (21-12-2017)

Been here twice now, and both times they've messed up my drain plug and vehemently denied causing the damage and insisting on this is the way the drain plug came in. I do my own work, and I know when I changed my oil last the drain plug was perfect and the rubber oring was in place. Thusly, the shop also seems to have an issue with accountability and responsibility, they told another gentlemen today his antenna was a little to long and if anything happens to it in the car wash- it's not their fault. The same thing with my cargo carrier- if anything happens to it it's not their fault. As a "professional" establishment one would think they could work around these things. I do realize these are small issues, but a place that cares about their customers and the quality of service would work around them. This place does not, and in general seems shady. I will forever tell everyone and anyone I know to avoid this place- at all costs. It's overpriced, the work is not great, head mechanic/management is shady and all in all I cannot be more dissatisfied.

As an edit: I also distinctly remember hearing someone (a mechanic) mashing the throttle on my car from inside the customer lounge. I know this because I have a very audible exhaust system. As a car guy if they'd asked I would've be fine with it but under NO circumstances should they ever do something without speaking with the owner. They did not ask permission and I take that as disrespect. Also, when I went to go get rung out at the register the head mechanic put in the system that it was a regular oil change, when I'd asked for a high mileage package. He then corrected the price but now I am left in the dark as to if they'd actually put in the correct oil. As shady as the head mechanic acted already I don't know if I could take his word. So I paid and left it at that (On today (1-13-18 a man by the name of Angel was the head mechanic on the job)). This serves as a lesson- if you want something done right the first time round, do it yourself.

 7 years ago (13-01-2018)

I'm upset at myself that I didn't join this place 2 years ago when I moved to East Haven. Very organized, very professional. Service is top notch. Keep up the great work!

 7 years ago (09-01-2018)

The one in west Haven is better. This one is very compact and has left skid marks on my car numerous times. Nice workers but not the best splash car wash.

 7 years ago (08-01-2018)

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Personal Touch New Haven Car Wash & Lube

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