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Reviews, get directions and contact details for PetSmart

PetSmart

About

The Matteson PetSmart is committed to delivering outstanding customer service to all of our Pet Parents. We are here for all your pet's needs.

Story

PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Matteson PetSmart today!

Address: 4824 211th St, Matteson, IL 60443, USA
Phone: (708) 300-3108
State: Illinois
Zip Code: 60443


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Reviews
Brought our blind dog to the groomer to get his nails cut and teeth brushed. When I went to pick him up the women suggested I no longer bring him there since it was too stressful for him. They ran a vacuum cleaner and it stressed him out. When I asked if they brushed his teeth they said oh no I forgot and they took him back for about 30 seconds and brought him back up to the front. It was clear they did not like our dog and we won't be bringing him back.
9 years ago (03-04-2016)
They have everything you could need, everyone there is very helpful. The prices are in the high side.! Things you can find elsewhere for quite a bit less if you shop around. Like Walmart, Sam's, target and Costco......
9 years ago (22-08-2016)
I took my dog here for training classes with Terri and she did a phenomenal job! I signed up for the intermediate and advanced classes and they were just as good, working well with my dog in the group so he could be more social and it has now made him a wonderfully trained dog. On top of that I've had amazing customer service from multiple people here and they are respectful to me every time I visit. Petsmart has been and will always be my first choice for everything I purchase for my dog
9 years ago (27-05-2016)
Helpful associates ready to assist with any questions! Don't hesitate to take your new puppy for training to this store, had an awesome experience with their trainer!
9 years ago (02-08-2016)
I've been a customer at PetSmart for 7 years........and when I asked to take a harness to my car to try it out on my dog......I was told no, even though I was buying over $100 worth of piddle pads + the harness. I was asked to leave my purse......which is worth hundreds plus has all my IDs. Thought this was ludicrous.........so I placed the harness ($24) in the basket and said that I didn't need this nor did I appreciate not being trusted. When I called the manager, she said that she would have come with me to my car.....and that would have been just fine. I really don't think that I will ever go back......so PetSmart has lost a customer and I will not recommend the store to anyone.......Thank you for your consideration in this matter......I am so disappointed in my treatment in the Matteson store! Elizabeth Miller
11 years ago (19-10-2014)
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