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PetSmart

  1. Massachusetts
  2. Massachusetts Pet Store

Reviews, get directions and contact details for PetSmart

Story

PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 5 Mystic View Rd, Everett, MA 02149, USA
Phone: (617) 387-2568
State: Massachusetts
City: Everett
Zip Code: 02149


Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info
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Reviews
Love it here. I get everything I need and more the service is amazing
7 years ago (24-02-2018)
This is specifically for the grooming service and no the store itself and the only reason I gave 2 stars. This is a note I sent to customer service. Dog Grooming appointment for 7am 8/4/2017: Location: Everett, MA Store I just wanted to express my disappointment in this service. I booked an appointment last week, 7/26/2017, for my dog Beau who is a Spanish Water Dog that weighs about 50lbs. I was contacted late afternoon today, 8/3/2017 at 330pm for a rescheduling. This was due to the fact the groomer doesn't do 'big dogs'. I have taken the day off for this appointment and now have to reschedule which is an inconvenience. I can understand this groomer doesn't work with the larger breeds, but that is something that should have been sorted out at the time of the online booking and not at the time of my appointment. Why didn't the grooming store shuffle my appointment? Why is that not a standard practice? Why does the online scheduler account for which groomers work on larger dogs? In my mind, it's easy...add a question is your dog over a certain weight or size? Yes, it goes to one of these groomers, if not these groomers. A service is not a good service, especially when it's not provided or provided well. What is ironic and more frustrating is that I received the confirmation email yesterday, 8/2/2017...and Petsmart mentions, 'While we allow appointment cancellations at any time without penalty, we respectfully request 48 hours notice'. However, that same respect isn't practiced. I will be forward in saying the person on staff at the Everett store tried to accommodate me after expressing my dissatisfaction. But being told that you don't always see the online appointments is not really acceptable for me. It speaks volumes to the system you have in place. This is now the second occasion I have experienced an issue with this particular store. I have been a loyal patron for many years even still. I am not sure I can be any more.
8 years ago (03-08-2017)
Scheduled an appointment with Banfield online a week ago, got a confirmation email, then the night before my appointment I received a voicemail saying they were cancelling my appointment because the time was unavailable. I was told the website is "new" and does not have accurate times. I was told to call all surrounding Banfield clinics to reschedule. It is not my fault your website allows appointments that you cannot follow through with. Not to mention they waited until 24 hours before to contact me, after I changed my with schedule to accommodate this appointment. Absolutely terrible customer service, and the employee on the phone was extremely rude.
8 years ago (20-12-2017)
Bianca did a wonderful job grooming my standard poodle! Very pleased with the groom :)
8 years ago (07-12-2017)
We took our Yorkie to Petsmart this morning for a 7:30 grooming appointment. Groomer was a miserable person who should not be working with dogs or the public. She was nasty to my dog and my wife. We will not be returning to Petsmart. Groomer should be fired for the way she my wife. As I read reviews I see i'm not the only one who hates grooming service at Everett Petsmart. Time to step up your game. There is now a Petco down the road in Medford at the meadow glen mall, so we will be bringing our business there. Petsmart just lost a customer that spends over $1000 a year on food, toys and services....time to teach some customer service!
8 years ago (01-12-2017)
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