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Pirch Oakbrook

  1. Illinois
  2. Oakbrook Furniture Store

Reviews, get directions and contact details for Pirch Oakbrook

Pirch Oakbrook
Address: 642 Oakbrook Center, Oak Brook, IL 60523, USA
Phone: (630) 359-8629
State: Illinois
Zip Code: 60523


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Reviews
Excellent help from the salesperson, and the delivery people were also quite accommodating. Also, the central office kept us up to date on the expected delivery date (a bit later than we would have preferred, but at least they told us and we were thus able to plan). Overall no complaints at all, and we would go back to the store.
9 years ago (07-08-2017)
I'm a house manager in Lincoln Park Chicago and we were looking for a different service provider for their high-end appliances. Five Stars for the install guys Rick and Dominic! They were great from start to finish. When they encountered some difficulties, they kept their cool, even though I could tell it was a big frustration to them. Three stars comes from the customer service side of the company. We had some promises made that were not kept, but they made it right in the end. The frustration of it and slow communication on the issue cost them two stars.
9 years ago (09-08-2017)
The salesperson was helpful and knowledgeable. Delivery was timely. The replacement of old oven was flawless. Pirch met all our expectations.
9 years ago (05-09-2017)
Once they have your money, they don't know you. We waited for some minor parts over two weeks, they don't answer calls or emails. Now that we've paid them, they don't know us. Installer still not finished and we can't install appliances. Horrible customer service. All salesmanship, no substance, worst experience with a cabinet supplier in 40 years. Stay away from this place. Less than one star.
9 years ago (21-07-2017)
The only nice thing I have to say about Pirch is that the store is very pretty. We ordered an item and were told we'd hear from someone in a few days to schedule installation. After 2 weeks, we followed up ourselves and learned the item was on backorder. After another 2 weeks, the installers arrived (2 hours earlier than confirmed) with a unit that didn't match what we had ordered. The salesperson said it was our fault. Rather than reorder, in light of the many horrible reviews, I requested a refund (which I have not yet received). This review will be updated if I have any trouble receiving my money back.
9 years ago (02-08-2017)
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