Pottery Barn

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Address: 112 Hillside Rd, Cranston, RI 02920, USA

Phone: (401) 942-0816

Website

State: Rhode Island

City: Cranston

Zip Code: 02920

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Purchased a custom order chaise couch that we were told by the sales agent would be delivered 6-8 weeks.  We actually choose fabric that was a runner up because the one we wanted would take 12-14 weeks to ship.  Received an email on week 6 that the couch was going to be delayed 5 weeks from the 8 week mark.  Called PB Furniture Dept and they told use that we can not make any changes to the order..thinking it was going to take sooo much longer to ship that they could at least give us the fabric we wanted.  Nope.  They were nice enough to refund the shipping charges and told us to call the store directly and ask for some compensation as they should not be guaranteeing shipping dates.  I called the store and spoke with the rudest sales manager who gave me the run around.  We'll see if anything comes of it, but we will never ever purchase furniture from Pottery Barn again.   Nor visit this location.

 7 years ago (12-12-2017)

This store is boring and way too overpriced for the “basic” stuff they sell.  Fail.

 7 years ago (04-03-2018)

I went in to purchase a gift off a bridal registry, and waited about 5 minutes while 2 women at the register both handled phone calls. I had no problem with waiting, although I did find it odd that neither acknowledged me the entire time. When I finally got the registry, I couldn't locate the item I was looking for. One sales associate walking by said "We don't have that, but we should have these items..." I started looking for a new item, which again, I could not find. I then asked a woman at the counter to help me find the item in the store, and she said "Oh no, it doesn't work like that here. Tell me what you want and I will see if we have it in stock." I have no clue why the first woman didn't tell me that, but I had wasted at least 10 minutes looking for things that apparently only exist in their stock room. I then waited another 5-7 minutes for a person in the stock room to check, but finally the sales associate got tired of waiting too and checked herself (in all fairness, she was very polite and tried to be helpful). I thought I was finally in the clear with this store, until I realized she never took the item off the registry, even though I had asked several times if she had done so. I actually called back the next day, and an associate apologized, said he would do it for me, and to "checked again in a little bit." It's been 24 hours and still isn't done. While I think most of the workers tried to be polite and helpful, I am super unimpressed with the mistakes and inefficient way they do things.

 8 years ago (26-07-2017)

Mariane from Pottery Barn in Cranston is the BEST! She helped us find our dream dining room set and we love it! The ordering was easy and the delivery was impeccable. The white glove service was perfect. Thank you Mariane! We will be back for the dishes to go in our new dining room!

 8 years ago (05-08-2017)

Love this store wish I could get everything in it. Pricey

 8 years ago (29-09-2017)

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