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Reviews, get directions and contact details for Proof Fitness

Address: 4101 Tates Creek Centre Dr #164, Lexington, KY 40517, USA
Phone: (859) 559-0222
State: Kentucky
City: Lexington
Zip Code: 40517


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 8:00 AM – 6:00 PM

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Reviews
While I understand most gyms make it difficult for you to cancel your membership, Proof Fitness takes the cake. My annual contract was scheduled to end at the end of January. I sent an email through their online platform regarding my desire to terminate my contract once the year was up. I asked if there were any steps that I needed to take to prevent auto-renewal. I never heard back. I called less than a week later and spoke with a female. She said she would note my account and have a manager call me back. No one called. I called a couple days later and spoke with a Manager. He said he couldn't do a cancellation over the phone and asked me to come into the gym. Making time to go to the gym was the problem in the first place! A month later, I finally made it to the gym to cancel and they informed me that I would be billed for 1 more month because I am required to give a 30 day notice. The email and the phone call I made apparently didn't count as notice. I was told you have to give your notice in person with a manager. I am beyond disappointed at the quality of customer service. I completely understand that I signed a contract, but their lack of communication and unwillingness to do anything over the phone is purposely intended to make cancelling more difficult. I started this journey in early January and am stuck paying through April. I'll rejoin a gym when life slows down and I can take advantage of a membership, but it won't be this one. I don't recommend this gym.
7 years ago (01-03-2018)
I give proof fitness 5 stars! I will have to say this club is pretty awesome. Customer service excellent and it's super clean, I've been working out for years and this is by far my favorite gym. I felt comfortable the first day I started. I especially like Erin's TKO class and thanks to Tony Sandoval for upping my golf game. Pretty cool I can work out and enjoy the sauna and a massage at the spa. I highly recommend Proof fitness!
8 years ago (30-11-2017)
The atmosphere is great and what makes it better are their employees. I've been in my fair share of gyms and when it comes to a quality family gym Proof Fitness exceeds all expectations. Highly recommend!
7 years ago (24-02-2018)
Great gym! I had to cut my budget at the moment, but I love Proof. Great trainers, great equipment, great classes. Super clean and never intimidating, which is super nice at a gym! I will be back!
7 years ago (17-02-2018)
Top 3 gyms I've been apart of. Very clean, great staff, and class schedule is very interactive.
7 years ago (24-02-2018)
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