Quality Inn & Suites

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Address: 1600 E Main St, St Charles, IL 60174, USA

Phone: (630) 584-5300

Website

State: Illinois

Zip Code: 60174

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Reviews

Average room and comfy beds. My only issue was the room that I was in smelled slightly of mildew until the A/C ran. I also have a slight problem with house keeping considering they disposed of my expense receipts...

 8 years ago (27-10-2017)

After a 10 hour drive with my husband, we checked into a room at about 4 am. Upon arriving in our room there was dog hair all over the floor, the cable didn't work, and the room was hot and stuffy. It didn't feel or smell clean at all. We checked out at 10 am and went on our way. The following day we had a charge on our card for $250, when we called and asked why they told us it smelled like smoke. Neither me nor my husband smoke so we were completely baffled. The person on the phone couldn't give us a refund, we waited a week and a half for the manager to get back from vacation who told us he would not refund it because the room smelled like smoke for 2 days. Again, we were left completely baffled. So our 6 hour, unenjoyable stay is costing us almost $400. That room wasn't even worth $100 because it was so gross. I'm wondering if they even cleaned the room after the last guest stayed, maybe that's why they thought we left the smoke smell. Never again will I stay in a hotel with any less then 4 stars.

 8 years ago (02-10-2017)

Great clean hotel!  Very happy with staff and management.  Free breakfast is a added value.

 8 years ago (12-10-2017)

Not a bad hotel. Definitely needs updating though. Room was clean. Perfect for sleeping after a concert. Breakfast was good. They had bacon, so there is that!

 8 years ago (15-08-2017)

Stayed here after a wedding. Room was better than I was expecting as was the free breakfast. Overall I would recommend.

 8 years ago (19-09-2017)

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