Comfort Inn & Suites

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About

We were awarded the TripAdvisor 2016 Certificate of Excellence!

Story

100% Non-Smoking

Ammenities Include:
Complimentary Hot Breakfast
Free WiFi and High Speed Internet Access
Indoor Pool
Fitness Room
Whirlpool
Meeting Rooms
On Site Laundry Facilities
Complimentary Parking in parking lot
Awarded the TripAdvisor 2016 Certificate of Excellence!

Address: 1555 E Fabyan Pkwy, Geneva, IL 60134, USA

Phone: (630) 208-8811

Website

moc.avenegnnitrofmoc@selas

State: Illinois

City: Geneva

Zip Code: 60134

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

The customer service was great! Kevin and Laurence went out of their way to give my friend and I a fun girls' night away! The lobby was nice, and the room was clean and spacious. We will definitely be returning!

 7 years ago (07-05-2018)

This is one of the best Comfort Suites because the staff makes you feel so much like family.  Anna Marie and Caesar are just super people.  Also the place is one of the cleanest ones.  We enjoy it always so much.

 7 years ago (18-04-2018)

One of my less enjoyable hotel experiences. The hotel is clean and the lobby welcoming with a large wooden staircase.  The check in process was a little rough, but I was willing to give them the benefit of the doubt rather than switch hotels.  

I walked to my room which turned out to be wheelchair accessible. Uncertain why a rare resource was given to an able bodied person and thankful I was only spending one night, I again assumed the best - that the hotel was full and I should be thankful for any room. The parking was largely empty as long as I was there. 

I went to the fitness room for a quick run because doing so helps me to maintain a positive attitude and burns off any excess energy from my day. But there was no treadmill.  The elliptical and bike in the fitness room were offset at odd angles and the yellow room reminded me of 70s wallpaper colors and days of smoking in hotel rooms.  I might not have used the treadmill had there been one. 

I returned to the room.  Every few hours,  whenever anyone in the rooms above used the water, the pipes would bang.  Not rattle.  Enough to wake me at 11pm, and 1am and 3am.

The breakfast options were the same for every Comfort Inn and Suites I've visited. I opted to stick with coffee,  although I'm sure the other choices were good. 

At checkout,  I turned in my key card and like always,  expected to get a receipt by email.  The receipt hadn't arrived by 5pm that night.   I called the hotel, provided my email address again,  and was assured that the receipt would be sent. The next day,  the receipt still hasn't arrived.  

I have adjusted my remaining travel plans to reduce future reliance on Choice Hotels.

 7 years ago (10-03-2018)

Located in Geneva IL this is one of the nicest Comfort Inn I have stayed at. Great staff, very helpful and accommodating. Smoke free, pool and rooms have a hot tub or a roomy separate living area. They also have larger rooms with full kitchens. The beds are quite comfortable and the air/heat works well. Breakfast usually seems to be either egg and cheese omlets or scrambled eggs with sausage and or sausage gravy and biscuits. Also the usual bread, rolls or muffins. Apples, bananas and pineapple with sliced strawberries. Cold cereal, waffle maker and yougert. Fruit juice and more. We have had two extended stays and we're very pleased both times.

 7 years ago (24-04-2018)

Unfortunately my experience was unpleasant before I checked in. I booked my reservation as part of a block and was unaware that it came with a 7 day cancellation policy. When I called the hotel within 72 hours of my stay to modify to one night as opposed to two nights, I was told I would pay for both nights even if I cancelled. I tried the general reservation line and was told the same thing. The following day a friend of mine called the hotel and was allowed to modify her reservation without penalty. I decided to try again. I was told again I would have to pay for both nights regardless. I explained that I had a reservations with the hotel for next month that I would be canceling and that I would never again stay at a Comfort Inn & Suites. I was told "That is good for us". I was so stunned by the response, I called customer service and was told that the only thing could offer me was opening a complaint to the general manager. Since this hotel is a franchise and is individually owned, customer service could do nothing more for me. After speaking to others who booked within the same block, some were allowed to modify their reservation after the 7 day cancelation period had past and some were not. I have not heard from the general manager and I paid for both nights. I now have a reservation at the near by Hilton Garden Inn for my stay next month.

 7 years ago (09-04-2018)

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