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Reviews, get directions and contact details for Red Wing

Address: 3401 Division St #147, St Cloud, MN 56301, USA
Phone: (320) 251-3562
State: Minnesota
Zip Code: 56301


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Reviews
Very knowledgeable sales staff that will make sure you get what's best for you and not them. I love that they will condition and relace your boots for free.
8 years ago (24-12-2017)
I have never had problems with their boots or service
8 years ago (11-01-2018)
This afternoon we went to this location for a warranty on my boots. I had done my homework online, and knew the warranty terms. When I called red wing directly, they confirmed what I had thought. The sole had begun to delaminate from the boots, and they were only 7 months old. The have a 12 month warranty. When we arrived at the store, the employee said that they have a pro rated warranty, and could only give a partial store credit, or mail them in for a resole. I stated that he was wrong, and I had called red wing prior, and knew the warranty terms. He stated he knew the warranty, and I was wrong. At that point, I decided I wasn't going to deal with him anymore, and told him I would call them and deal with them directly. The phone rep I got when I called was great. I explained the situation, and my experience at the saint cloud store. The phone rep asked me to e-mail him a picture of the defect. Within 9 minutes of me dialing them, he had a pair ordered for me, no charge. I will never go to the saint cloud store again. The guy I dealt with was rude, and I believe was the manager.
9 years ago (23-11-2016)
poor customer service. $200 boots leaked and they did not offer any kind of service to address the problem. Red wings used to mean high quality. Not anymore!
9 years ago (10-11-2016)
Husband ordered boots a week ago Friday, (5/19/17) and still no boots. Been calling the store and the phone is constantly busy,
8 years ago (22-05-2017)
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