Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 4101 W Division St, St Cloud, MN 56301, USA

Phone: (320) 202-6000

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State: Minnesota

City: St. Cloud

Zip Code: 56301

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Reviews

I went to Sears St Cloud today with every intention of purchasing a new refrigerater and because of the store manager MATT that didn’t happen. If how he acted today represents his management of the store I am not surprised it’s closing. I selected one of the clearance floor model refrigerators to purchance when I went to pay they asked if I know about the back panels missing, there were 2. Thet told me that I’d have to purchase them we looked online and couldn’t figure the part number I then called Sears parts after being on hold and talking to someone for 20 minutes he could not help me. He told me if they have another elite on the floor the back panels would be interchangeable. Also note all models were 50% off the one I wanted was not reduced any more than the others even though it’s was missing pieces. I then asked if we could switch them. The kind Eileen said we couldn’t but agreed to call the manager MATT to explain the situation. He abruptly said no and each of them are sold as is. As Eileen and I talked I asked if I could speak with him and explain what the tech had told me one the phone. She called again and his answer was no I will not talk with her she can buy it or leave it because I will just send it to be recycled after the store closes. There were 4 models we could have taken that piece from the one I was purchasing was $600 more than one of the other models therefore making Sears more money. If I were a manager I’d try to sell as many as I could even if it meant switching those little panels 3 times. It’s a simple switch each with 4 screws I offered to do it. This is the worst customer service I’ve ever experienced. I sure hope MATT finds a different profession and that Sears is able to sell all 4 of the refrigerators so they don’t get recycled and end up in a landfill!  
I’d like to wish Eileen the best of luck on her new adventures. Shaina

 8 years ago (04-01-2018)

Was at the sears last weekend and just looking and I found a cookware set T-fal it was on sale and was about ready to buy and looked it up on amazon to make sure i was getting a deal and i found it much cheaper than even the sales price. I know sears tool where always a bit high price but a cookware set on sale. I am not surprised the sears is closing in St.Cloud

 8 years ago (11-11-2017)

We wanted to give a zero stars for customer service. After wandering the store in St Cloud Mn looking for help, i came across 2 employees chatting, so i stood as they made eye contact with me and waited for them to get done (not wanting to interupt)  after 5 min i went searching for someone else. When i found that person, her cell phone rang..she looked at me and said..its my grandma..she never calls and answered the call (another benefit of doubt.possible family emergency) i hung around a bit and when she leaned on display and continued to talk..i left and continued looking for assistance . A guy was walking towards me with a soda in hand (it was 1 of the guys,that was talking earlier) i asked for help and his response was..i was just going on break, but what do you need?? At this point i cannot believe the customer service can be this bad....we go back to the discontinued tool boxes..and the guy barks at us. " Well what is your question" as if we were not important enough to help :(  :(  then as i start to speak, he rudely interupts me and says this guy will help you and walks away. ( WOW!!! so dissapointed) as we were leaving the lady on phone w grandma was telling another associate that they need to push for more reviews cause the manager was riding their asses to do so! Yikes!!!! So i am doing my part..here is your review you so desperately are looking for.very disatisfied, the store was a mess, the associates were rude and not helpful. We will never step foot in this St Cloud , Mn store again!!!!! What a waste of a 1/2hr

 8 years ago (06-08-2017)

While our experience in trying to obtain the exercise equipment we wanted took too long and none of the selected items were in stock, the manager came along and asked us to wait as 2 close out pieces were going to clearance, we waited and got a terrific deal.  Travis the young man that helped load the equipment was the real winning moment.  He showed very much concern that our equipment make it home safely.  Thank you Travis

 8 years ago (23-03-2017)

Not the best product selection and "sale" prices are hardly a better deal from comparable competitors but yet are supposedly 40% off.

 8 years ago (27-06-2017)

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