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REI

  1. Minnesota
  2. Minneapolis Bicycle Store

Reviews, get directions and contact details for REI

Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

Address: 1955 County Road B2 W, Roseville, MN 55113, USA
Phone: (651) 635-0211
State: Minnesota
Zip Code: 55113


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Reviews
I went in for a exchange and couple of compact can openers and to kill some time a lazy afternoon. The staff was very attentive behind the counter and around the store. I've never had trouble find service the many times I've been to this location. The only problem I have with REI is the lack of a 'price match' policy. They say this is because of their wonderful return policy and Co-op membership benefits. These are great but do not do much for me if there is a discounted price for more than 10% off elsewhere.
9 years ago (07-06-2017)
The staff is so friendly and this place has everything you'd need for your next trip.
9 years ago (06-06-2017)
Super helpful staff (when you can find them) and a decent selection, but not nearly as good a selection as the Maple Grove store.
9 years ago (02-05-2017)
I've always had phenomenal coustomer service at any REI I've visited, but today was treated terribly by an employee for asking about returning gloves that an 80 year old bought me and didn't save the receipt for. I was told that there was no way to get store credit with out a receipt and was also told that there was no way for them to know that the globes were purchased there, even though the originally tags were still on the gloves. The tags were from REI. It wasn't the policy that bothered me as much as the attitude that I was an idiot for even asking.
10 years ago (18-02-2017)
Have been a member of REI since way "back in the day." Over decades of time in the outdoors I have racked up quite a bit on money on products from their store. I have always been impressed on their "100% satisfaction guarantee," which at one time was TRUTH. However, I will tell you this is, in my opinion, false advertising. 100% satisfaction implies a subjective reaction and response to a product and thus no return should be questioned and full refund should be given......if this is indeed their policy. Again, I have been impressed and in the beginning, up until the past few recent years, much scrutiny and out and out refusal to take a return has been more likely a customer experience (based on my own, as well as, others that I see in these reviews). If it does not honor this and uses this phrase for advertising then it is FALSE ADVERTISING and I feel is reportable to the BBB. I may do this. But, recently, after having the same problem with 3 of the very same items I finally got a refund on one. If I have another occurrence of this I will produce a letter to BBB to petition REI remove this advertising ploy. I find it disingenuous and not true of the spirit of an organization I became a member of in the late 70's. I write this to warn buyers that "100% satisfaction guarantee" is not the complete nor even near the accurate truth.....be forewarned. It is sad for me to see a business like this make such an ethical compromise.
10 years ago (23-09-2016)
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