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Renaissance Dallas Richardson Hotel

  1. Texas
  2. Richardson Lodging

Reviews, get directions and contact details for Renaissance Dallas Richardson Hotel

About

Renaissance Dallas Richardson Hotel is a top choice among hotels in Richardson, Texas. Our location in North Dallas puts guests close to Downtown Dallas, DFW Airport, and the CityLine Development.

Story

Renaissance Dallas Richardson Hotel offers outstanding service from a team committed to creating an unparalleled guest experience. Step inside our Richardson, TX hotel's accommodations that welcome you with an atrium-style garden featuring Bowman glass artwork and abundant botanicals. Our hotel's vibrant decor creates an inviting experience throughout. Discover our hotel's event facilities totaling 30,000 square feet of flexible space able to accommodate large events such as executive meetings and weddings Richardson, TX. Relax in the sauna or whirlpool, swim in our pool or workout in the new fitness center after a busy day. Visit Maestro's Restaurant, located in the atrium, to experience eclectic cuisine by Executive Chef David Secrest. Alternatively, sip on Starbucks Coffee from Caffeina's or enjoy an innovative cocktail in the Take 5 Lounge. Our hotel's location in Richardson, TX, also puts you close to top attractions, such as the North Dallas Telecom Corridor and Park Plaza.

Address: 900 E Lookout Dr, Richardson, TX 75082, USA
Phone: (972) 367-2000
State: Texas
Zip Code: 75082


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Reviews
What a fabulous Hotel. I travel a lot for work and have seen many different types of hotels. From great to awful. And this one was certainly great. Though it is a ways away from downtown Dallas, there's a train station right behind it. Which made getting in and out of Dallas easier than driving my car! Whenever I'm in the area I'm going to stay here. As a final note every employee I dealt with was exemplary. Dwight at the front desk should be a trainer for all Marriott employees
8 years ago (23-10-2017)
We have stayed at this hotel multiple times. While this property is portrayed as an upscale hotel by Marriott, it is no longer what it once was. The hotel lobby is lovely, but the guest areas are a different story. We saw carpet seams in the corridor that were not sewn, which is a hazard to rolling luggage and shoe heels. Our room was not clean, and had a strong odor or floral spray. Additionally, when my husband stepped in the shower this morning there were multiple long dark hairs matted on the shower wall. Gross! The floor of the shower looks like it hasn't been cleaned in months, and there was actually a ring around the tub in our bathroom. In the past, we had a specific type of room reserved 10 months in advance. When we arrived, that room had been given to someone else. In trying to speak to the reservations office, I called multiple times, leaving multiple messages and never received a return call about the situation. Our bed felt like sleeping on box springs, and sounded just as bad. It was completely uncomfortable. The lady next door to us did not even have a top sheet on her bed. When she reported this, the front desk acted like she was asking for something special. This is a poorly managed property and has not deserved AAA 4-diamond in several years, but they still keep bragging about their 4-diamond status! Priorities are misplaced here. Instead of serving their customers, this management has an attitude that they are doing you a favor by letting you stay at their hotel.
8 years ago (18-10-2017)
I was excited to stay at this location after reading the great reviews. If I was basing the experience on the quality of the outside facade, 1st floor, and the staff, I would give it 5 stars. Unfortunately an apparent remodel of the hotel stopped on the 1st floor. I walked into a 1970's era room with a dead cricket on the floor and many other cricket pieces scattered throughout. The room was warm even with the AC set as low as it would go and the only vent that had air coming out of it was the one in the bedroom. The cleanliness of the bathroom was decent and I did like the Aveda toiletries. After paying more for an Executive Suite (plus paying for parking), I expected at least a clean, vacuumed room. When I unpack the next day upon returning home, I should not find pieces of crickets in my suitcase. Disgusting. I say, spend your money elsewhere; you will have a nicer experience.
8 years ago (23-09-2017)
We always love this Renaissance. Every aspect is wonderful. The rooms, the staff, THE BREAKFAST BAR!!! The pool temperature is always perfect. We come at least once a year, and usually more. Whenever we need to come anywhere within this area, we stay here. Oftentimes for special occasions, we cjoose to come here. There is a reason for that. It is excellent!
8 years ago (24-09-2017)
Nice and clean. We purchased the State Fair package and the staff seemed to not know exactly what it all entailed. Overall great stay
8 years ago (16-10-2017)
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