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Residence Inn by Marriott Neptune at Gateway Centre

  1. New Jersey
  2. Freehold Township Lodging

Reviews, get directions and contact details for Residence Inn by Marriott Neptune at Gateway Centre

Residence Inn by Marriott Neptune at Gateway Centre

About

Stay in a spacious suite with full kitchen at Residence Inn by Marriott Neptune at Gateway Centre, a comfortable and convenient hotel in Neptune, New Jersey. Find us near many local businesses including Inflamex and close to Seabrook Village.

Story

Residence Inn’s spacious suites are designed for longer stays with separate living and sleeping areas so you can work and relax. From fully equipped kitchens and grocery delivery to complimentary hot breakfast and free Wi-Fi, you'll have everything you need to thrive on the road.

Address: 230 Jumping Brook Rd, Neptune City, NJ 07753, USA
Phone: (732) 643-9350
State: New Jersey
Zip Code: 07753


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Reviews
First let me say that the gentleman at the front desk is the only reason I'd give this Residence Inn a 1 star. Worst cleaning staff probably on planet earth. The cleanliness of this hotel is, honestly, atrocious. And I took pictures only because I was in shock that it was THAT dirty because usually I don't care too much. The individuals tasked with cleaning the rooms clearly don't care whatsoever, I ended up changing my room not once, but TWO times! First checked in to room #228, end room all the way down the hall. Unpacked ALL my things assuming the room would be fine and quickly saw that it wasn't. You can see those pictures below. I called the front desk and explained the situation, he told me to just come pick up new keys. So I packed all my stuff back up, walked all the way down the hall, switched keys, went all the way back to the new room, #221. On the way there was a carton of scrapped food that someone out outside their door obviously for staff to dispose of, I’m assuming, with ants crawling all over it! And it stayed there even past my second time going down! Anyway, this new room was just as dirty, you can see those pics too. The bed wasn't made, used towels on the sink, opened soap, etc., and a glob of BLOOD in the toilet! I understand if maybe there's a crumb or two missed while vacuuming but all of this was a blatant lack of cleaning! Honestly the staff responsible for cleaning should be ashamed. My friend then went to the front desk and explained to him again. He seemed a bit annoyed like he didn't believe us, and my friend showed him pictures I had taken of the rooms just minutes ago and his jaw DROPPED. He said himself that the cleaning staff are something else and that he would have thrown a fit if he was the one checking in. Anyway, he gave us a new room and even came up to make sure it was clean (it wasn't!). There was sticky residue on the stove which he pointed out himself and a few other unclean things. Also some smears on the pillowcase so we asked for a new one. We didn't want to keep changing rooms so we stuck with the new one (#328). Other than that horrifying experience, the breakfast was ok. A cleanliness issue again- trays and cookware kind of all over the place, spilled coffee on the floor and stayed there as employee walked past it several times, cereal and bits of oatmeal and sugar and cheese etc all along the counters, sticky tables, honestly just pure laziness by the cleaning staff. Get a rag and wipe it up. It's quite ridiculous. Also rooms #228 and #328 have ovens in them. I haven't even gone to the pool yet because I'm afraid I might catch a disease.
7 years ago (19-10-2017)
We've stayed here three or four times while visiting family at the Jersey Shore. The hotel is super easy to access from the highway and is surrounded by restaurants and shopping. The hotel itself has always been clean, well staffed and the breakfast is always great. You can't beat Residence Inn for their breakfast and spacious suites!
7 years ago (14-10-2017)
Poorly managed location. Booked a two bedroom weeks ago to fined out upon arrival that there was something wrong with the room. No alternate planning was done so we ended up with two rooms at different ends of the building. Because of the room separation my young kids ended up staying with my wife and I ended up by myself in the other room rather than spending time with my family. On top of that there was full trash bags in the hall and looked like many rooms with doors opened hadn't been cleaned. Carpets are stained and gross, rooms showing their age. Very disappointed...
7 years ago (09-10-2017)
Awful. Selected this property to use the jacuzzi and the water temperature wss cold over a 3 day stay. Contacted local management and was told the cold water was the proper temp for a Jacuzzi. Contacted Marriott Customer Care and told, I didn't know what temperature the water was. Room heading did not work and toilet water flapper valve leaked frequently cycling the toilet and waking me frequently throughout the night. Customer Care promised local hotel manager would contact me to resolve issues but they did not. Do not recommend this Marriott property for your stay.
7 years ago (08-10-2017)
Staff was excellent and friendly. We needed roll aways which we got right away. We were out of town guest and they gave us a list of places to enjoy with directions. We had a great time and will be back.
7 years ago (22-08-2017)
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