Retro Fitness

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Address: 6402 Kennedy Blvd W, West New York, NJ 07093, USA

Phone: (201) 205-2734

Website

State: New Jersey

City: West New York

Zip Code: 07093

Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 7:00 AM – 6:00 PM

Update Info

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Reviews

I have delayed to post my review here because I thought it wasn't worth my time,  but after the experience I had tonight,  I had to voice my opinion.   I never realized how horrible the customer service was here until my former trainer Henry left as I always dealt with him directly.   The staff is extremely rude & useless.   It took them a while to find a trainer after Henry left, & I was supposedly owed for all the sessions I was getting billed for.   The trainer they found on a whim always pulled a no show & cancelled literally 5 minutes before my session as I was coming up around the block.   After inquiring who would make up for the training sessions missed,  they stated it had to be a certain trainer cuz he had already gotten paid for those sessions & they were disputing the matter in front of me. The bottom line is,  I paid for those sessions,  I don't care who trains me,  just wanted my money worth.   Needless to say I cancelled my membership as dealing with rude staff here is so incredibly frustrating,  the turnover rate is crazy there.   

So I show up tonight with a co-worker to workout together on his guest pass & forgot my ID as I was switching to my gym bag.   The new girl at the counter practically smirked at me & said in the most condescending way there's nothing she can do to help me.   I offered to show debit card or picture of ID & told her I used to be a member,  if she can just give me this one tulle pass & she proceeded to tell me she was doing me a favor in allowing me to stay cuz former members can't be guests, & that it will be $10.  I nearly threw the iPad at her face.  Thankfully the other girl remembered me & was really sweet & allowed me to workout,  but seriously,  the scenario reminded me why I left that joint.   I'm coming from a rough day at work trying to workout & blow off steam & they just frustrate me even more

 7 years ago (22-02-2018)

Kinda dirty and the staff looks like they don't really care about their customers or the place. They should really clean up this place. This Retro is also pretty small.

 7 years ago (31-12-2017)

It has everything you need for a good workout but it is a very small space and aside from benches(3), there is only 1 of everything.  Off peak hours is great but if you get over 10-15 ppl in there at once, have to be flexible with your workout

 8 years ago (07-12-2017)

The staff is friendly 
At night is pretty bad. People speak super loud, scream, don't place equipment back and if they do just in the wrong place. Very rude. 
Tried going in the morning, but that time isn't always the most convenient due to my job schedule. 
I expect a level of noise. It's a gym after all not a library, but still it's just the I-don't-care attitude of doing whatever people want and that's not how's it is meant to be.  
The staff, although friendly, won't be checking out on those who break the rules.  The rules are posted on the walls, but obviously lots of these people won't care.

      
      
      
 8 years ago (02-10-2017)

Hurt my shoulder, told employee I was in rehab to stop billing me and he never did. When I noticed 3 months additional bills after, I informed them and they still MADE me pay for 2 additional months, knowing I am still rehabing my shoulder. Lost my TRUST and LOYALTY and won't recommend ever again. Bad experience.

 7 years ago (17-02-2018)

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