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Rock N Gold Creations

  1. Kearny Mesa
  2. San Diego Jewelry Store

Reviews, get directions and contact details for Rock N Gold Creations

Rock N Gold Creations

About

By Appointment Only Call 858-571-4560
Private appointments are available at our Mission Valley conference room or we can come to YOU!

VOTED BEST IN SAN DIEGO! 4 Years in a Row! EST. 1992 - The combination of cutting-edge

Story

Rock N Gold Creations is a fine custom jewelry store and shop centrally located in the heart of San Diego. Founded in 1992 by Master Jewelry Design Artisan and GIA Graduate, Simon Mattar. Our page features our one-of-a-kind custom designs, featured engagement & wedding rings, gold jewelry, fine new & pre-owned watches such as Rolex & Cartier and watch repair, Viachi designer jewelry, featured estate jewelry, platinum & 18kt gold jewelry, diamond jewelry, loose GIA certified diamonds, men's jewelry, information about the jewelry industry, jewelry care & repair, and local & national special events & holidays

Address: 8199 Clairemont Mesa Blvd H, San Diego, CA 92111, USA
Phone: (858) 571-4560
moc.dlognkcor@ofni
State: California
Zip Code: 92111


Update Info
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Reviews
This complaint was filed with the San Diego chapter of the Better Business Bureau: From 01/16/2016 through 03/30/2016 I deposited 69 ounces of gold and 10 ounces of silver coins. On 01/05/2017 I asked the proprietor, Simon Mattar, to sell the remainder of gold and silver I owned. Previously, on 07/27/2016, I had requested an itemized spreadsheet of my holdings and sales which Mr. Mattar promised detailing the sale dates, prices, and quantities sold of the precious metals which I entrusted to his business yet this important document was never produced and has yet to be forwarded me. Without this exact information, I do not have the ability to check his accounting practices regarding my assets. The excuse given me at the time was based on the change of locale of his business. When pressed further, the next excuse given me was regarding Mr. Mattar's accountant's lack of availability. On 01/05/2017, I asked Mr. Mattar to sell the remainder of my assets. Yet the discrepancy between the time of his quoted locked-in price for my gold based on 01/05/2016 gold prices and the check for the proceeds which I have not yet received is disturbing due to the fact a delay in the sale of gold on Jan 5th would result in a higher price than when locked in. While the price of gold dipped slightly on Jan 6th, from Jan 7th on forward the price of gold has only gone up thus it is not outside the realm of possibility that my gold holdings could have been sold anytime after Jan 7th for a higher price than what I have been promised. Without Mr. Mattar providing me the accounting details of the sales, his profit margins, and my net sale prices, this scenario is not without merit and is causing me concern. This perspective is based on the time discrepancy between my call to sell, the time of Mr. Mattar's acknowledgment of my order, and his continued excuses regarding the missing check. I have full documentation of our conversation via email and can forward our communications in .pdf format. My requested resolution: I desire to obtain the spreadsheet which Mr. Mattar had promised me last year which details the itemized sales, prices, time and dates of all my precious metal sales, his profit margin from the sale of my assets, and my net sale gain as result of the above. Further, in order for me to comprehend the discrepancy of time between my request for sale on 01/05/2017 and the outstanding balance as of 1/30/2017, I request proof of the date of sale from the third party whom Mr. Mattar sold my gold assets to. Should the said outstanding balance be received between the time of this filing and a response, resolution of my complaint can be resolved upon receipt of said spreadsheet and said third party sales documentation. Update as of 2/17/2017: 1. The postmark on the hand-addressed envelope containing my check for the gold was dated January 27, 2017. This refutes his claims of having mailed out my check approximately two full weeks prior. This gives further credence to the possibility he sold my gold at a higher price than what was given me. 2. Mr. Mattar has not given me the proper documentation regarding quantities, dates, his net profits, and third party receipt of sales of my precious metals as requested in my effort to remedy his business discrepancies. Rather, he submitted me a minimalist printout which could have been back-dated easily via any Microsoft Word program. In addition, while my check for $XX,XXX amount was dated 01/13/2017, there is little proof he did not also back-date the check as the check was generated by him. This begs the question as to why the postmarked date of the envelope reflected a full TWO WEEK delay from the date the check was supposedly created and mailed especially in light of the fact gold prices have risen considerably upon my request to sell. Mr. Mattar needs to produce a third-party receipt for the sale of my precious metals and the accounting records which could clear his name and reflect in detail why he lied to me.
10 years ago (18-02-2017)
It was such a pleasure to work with Simon in re-designing my wedding ring. He and his team did an incredible job. His expertise and focus to details is exemplified in all his custom creations. I am extremely happy with my new ring, and people are in complete awe when they see it.
13 years ago (28-02-2014)
Best jeweler in the world! I bought my wedding rings there 10 yrs ago and I still look at them every day as if they were brand new, Simon is awesome and Victoria really cares about their clients. They are very professional and knowledgable.
13 years ago (28-02-2014)
Great experience! I went to Rock n Gold to get my wife a necklace and mother in law some diamond earings. I learned a lot about good quality verses well, other levels of quality. Simon was very patient explaining all the differences and options. Almost got myself a watch too. :) Thanks guys!
13 years ago (08-04-2014)
Rock N Gold Creations is a very trustworthy business. They cater to each individual's personal service needs and go above and beyond to make sure your experience with them is a good one. If you are looking for a place you can feel at home and be treated as an individual consumer, this is the place to go.
13 years ago (05-03-2014)
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