Royal Furniture - Southaven

Reviews, get directions and contact details for Royal Furniture - Southaven

Address: 6526 Airways Blvd, Southaven, MS 38671, USA

Phone: (662) 644-0164

Website

State: Mississippi

City: Southaven

Zip Code: 38671

Opening Hours

Monday: 9:30 AM – 9:00 PM
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

So normally when I'm shopping for something major like furniture I read the store's reviews. Not just on the furniture but on the customer service. So far I was pleased.  I went to look at this bedroom set in store, well the local's store's assistant manager was fast to assist. He got me a good deal and I left pleased. Thanks again!

 7 years ago (23-02-2018)

My house burned and I had just purchased a $4000 living room set about 3 months prior. I also purchased the insurance that the saleslady told me would cover in situations like this.  Only to find out when trying to process my claim that my furniture wasn't covered under the insurance.  I called my saleslady to get some understanding and even she couldn't explain why.  She said she would talk to her boss to see what they could do.  Of course when she called back the manager said there was nothing he could do.  I think it had a lot to do with the furniture being financed through Synchrony Bank instead of Royal because that was first question the manager asked.  Royal had already been paid so it was no lost to them if I chose not to pay for it.  The fact that I was told this misleading and false info during my purchasing agreement didn't set well with me.  The least they could do was replace it but they had zero remorse!!

 7 years ago (30-01-2018)

So far they have still not gotten our 1/3/18 delivery correct, lots of passing the buck and  almost every piece of furniture had an anomaly but at this point I don't care but will not be back.. to follow up - still no luck with completing our order and the lack of communication and concern from the store is disheartening. Would expect more service considering the size of our order .

 7 years ago (01-03-2018)

My mother and I walked in with intentions on buying furniture for our new living room. Upon entering the store, instead of being properly greeted or offered assistance, we were met with rude stares and side eyes.  My mother walked past a desk with two women who seemed to be receptionist of sorts. Instead of acknowledging her need of assistance, they just continued to eat their food and go about their business.  I , soon after, walked past the two ladies and said hello. They both proceeded to stare at me and continue their conversation as if i were transparent.  We walked around for a while, giving the staff ample opportunity to approach us. Then my mom decided it was time to leave. It’s poor customer service like this that drives consumers from your place of business. We were very disappointed with the way we were treated.

 8 years ago (10-11-2017)

Great business and employees are very friendly and helpful. Love there service.

 7 years ago (03-03-2018)

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Royal Furniture - Southaven

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