Rustic Ridge Log Cabins

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Address: E13981 County Rd DL, Merrimac, WI 53561, USA

Phone: (844) 251-8386

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State: Wisconsin

City: Merrimac

Zip Code: 53561

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Reviews

I'll start off by saying that my review is not of the actual cabins or amenities provided by Rustic Ridge. This review is in regards to Rustic Ridge's customer service (or lack-thereof) and, specifically, my interactions with Ron Silverthorn. 

I booked my reservation with Rustic Ridge for February 9-11, 2018 as a nice Valentine's getaway with my girlfriend. I booked several months in advance and paid a 50% deposit. Two days prior to our trip, I informed Ron that a very large snowstorm was headed toward Chicago (largest storm since 2015), with a forecast of 10+ inches of snow hitting on the Friday that we would be driving up to the cabin. I requested that given the circumstances, if he could please cancel my reservation and not charge me the remaining 50%. He promptly refused and informed me that they would only be getting 1-3in of snow where they were so it wasn't a big deal...completely ignoring the fact that we would have to drive in dangerous conditions to get to the cabin. I then requested if we could at least change my reservation to a different weekend and not have re-pay, which was also denied with a response of "We cannot run a business based on weather." Which is fine, but I would say they also have a right and should run a business based on good customer service and sympathize with their customers during extraordinary circumstances.

At the end of the day, Rustic Ridge has the right to enforce whatever cancellation policies they want. But I am also going to exercise my right of informing the public of their poor customer service.

 7 years ago (13-02-2018)

Great little spot right at the back door of Devil's Lake. Neighboring cabins are within surprising earshot... but it's only a surprise because they do a great job of making each cabin feel secluded.

 8 years ago (10-07-2017)

Great place and atmosphere. Very spacious cabin with a jacuzzi up on the loft. Recommend to all.

 8 years ago (08-08-2017)

Amazing, romantic location. Not a whole lot of amenities close by, but a great spot to get away. Beautiful cabins

 8 years ago (23-05-2017)

Exactly what you expect them to be. Great place to stay with friends for a ski weekend at devil's head

 9 years ago (25-02-2017)

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Rustic Ridge Log Cabins

Reviews, get directions and contact details for Rustic Ridge Log Cabins

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