Safeway Pharmacy

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Address: 3702 East-West Hwy, Hyattsville, MD 20782, USA

Phone: (301) 955-1943

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State: Maryland

Zip Code: 20782

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Reviews

Extremely long lines. I waited for 25 minutes  just to check out. They had two registers open in express and only one register open in the main registers. The store opened up in the beginning with praise and a lot of employees.  I'm wondering if they are so damn cheap that they don't want to pay employees to run the registers. Why in gods name would you have a dozen registers and only one open. This is ridiculous.  I have to go back to Giant up the street.

 8 years ago (18-05-2017)

The selection and price of groceries is decent, though not anything to crazy about. However, their customer service is so bad that it borders on ridiculous. They have tons of checkout lanes but even during the busiest times of the day, they will have 2 open, plus a couple of express lanes which are only 15 items or fewer.

The people who work the registers are agonizingly slow. Without any exaggeration or hyperbole, you should expect 15-25 minutes of waiting time in line during weekday evenings or on the weekend.

The person at the register who checked out my groceries this afternoon was extremely rude. When you pull into the garage, it is plastered with signed saying 2-hours free parking with validation. I've been to this grocery store dozens of times (for some stupid reason), and every single time the person at the register has validated my parking. When I went to the urgent care center that uses the same garage, they validated my tickets. Today, I pulled out my ticket and asked for it to be validated. The employee was extremely rude, saying it didn't need to be validated. I was confused seeing as every other time it has been validated and there are signs everywhere saying the tickets need to be validated. She was short tempered and rude, basically yelling repeatedly and other employees around her, just started laughing.

They also have an unreasonably high rate of pricing errors. I'd say about 75% of the time there are blatant errors made on our bill. For example, today instead of ringing up two bags of coffee at buy on get one, it rang up as $2 off one bag. I walked towards the customer service desk, which in retrospect was a stupid idea because I've never seen anyone working the CS desk. No one was there, but an employee walked past me. She asked me what I needed. I responded, "Oh, I...." She then rudely cut me off (she asked me what I needed, remember?) and semi-yelled at me "Just get in any line!" As stated above, waiting in line would have taken probably 20 minutes of wasted time.

I had no idea I could care this much about a grocery store, but I'll definitely be going out of my way to avoid it from now on. With the Giant just down the street and the new Whole Foods, there is no reason to keep going here. I know that no store is perfect, but having gone to other grocery stores in the area and in DC, this place is unacceptably under-staffed and the employees are rude and undertrained.

 8 years ago (29-06-2017)

Good selection and a bit pricey compared to competitors.

 8 years ago (26-08-2017)

There are never enough registers open and the lines are always long.  It should not take over 20 minutes to check out.  The customer service there started out fine, but has gone downhill over the past few months.  The bright side:  they are usually well-stocked, the store is neat and clean, parking is easy and the produce and fresh meat choices are awesome.

 9 years ago (04-01-2017)

It's a good store.  Prices higher than they should be.  I still get most of my produce from the Latin market on Adelphi rd, produce is super fresh and half price.  They have a good selection of most grocery items tho!

 9 years ago (05-01-2017)

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