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SAS Shoes

  1. California
  2. La Mesa Shoe Store

Reviews, get directions and contact details for SAS Shoes

About

SAS Shoes set the standard for quality and fit. We strive to maintain this quality and provide excellent customer service.

Story

SAS Shoes set the standard for quality and fit. We strive to maintain this quality and provide excellent customer service. Our experienced staff takes the time to measure and fit each customer to ensure a proper fit.

Please visit our stores throughout Southern California to find your quality shoes.

Address: 450 Fletcher Pkwy # 109, El Cajon, CA 92020, USA
Phone: (619) 442-6094
State: California
Zip Code: 92020


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Reviews
The sandals I bought there were high quality and the personal service while finding the right sandals was superb.
8 years ago (11-06-2017)
Experience was awful... the worst level of incompetence I have ever experienced. The employee that worked with me was "Bob". To tell you that my experience here was other than down right unpleasant is an understatement. When I paid for the shoes, the employee "Bob" dropped the card scanner picked up and automatically hot the button without checking to see if everything is correct. Well guess what Bob, technology is not fool proof. If you do something stupid then technology will do the exact same stupid thing you tell it to do. It turns out that when Bob dropped the scanner, it added and extra "order of magnitude" to my charge. So, what did Bob end up charging me for the shoes? Bob charged me $1681.81 cents for a pair of white loafers.... When I tried to get refunded, everyone I talked to at SAS told me that it will days several days (it actually took 5 days) to get a refund. Well, let me tell you, SAS, this is the 21st century. Paypal processes refunds in a couple of hours, Lowes and Home Depot process refunds in less time than it takes for me to type my name using this keyboard. Give me a break... if it takes 2 seconds to remove $1681.81 cents from my account there is no excuse for it to take 5 days for the money to be refunded. Now, dealing with SAS customer service? Well, that's another story. Tim and Gaby (in San Antonio) did nothing but makes excuses... not a single person at San Antonio or in El Cajon really did ever stand up and take responsibility. Never once did anyone tell me that this whole situation was handled badly... all they did was say "well that's the time it takes for our processor to return the funds". No, I say if this would've happened to anyone of their bank accounts to you think that they would be satisfied with such an answer' especially knowing that other companies refund money in a matter of seconds? As a former business owner that cared about my company's reputation, I would have gone out of my way to ensure that a customer in this situation was well taken care of. And, I would've probably fired Bob. I would've written a check and refunded the money instead of making a customer wait five for a refund. I also would've definitely fired Bob after I found out that he was flippant and nonchalant in subsequent phone conversations regarding the same issue. Maybe there's a reason that Bob is over 60 and still having to show up at work everyday - ya' think? Let me tell you, if I was still in college, or my kids were still at home this would've been a real hardship. I would've had utility checks, mortgage checks, and insurance checks bouncing. I also would've found it difficult to buy groceries.... all because some incompetent employee decided it was a good idea to hit the enter button before checking out to see if he screwed anything up. Will I ever buy SAS shoes again. No! Would I ever consider setting foot in the El Cajon SAS store? Not one your life... I refuse to do business with someone that treats their customer's finances as something that can wait to be fixed using early 20th century technology when the owner himself could've solved this problem in 5 minutes or less... oh. wait a minute, the owner himself probably doesn't want Bob screwing up his finances either. Go figure...
10 years ago (15-09-2015)
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