Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: Maine Mall, 400 Maine Mall Rd, South Portland, ME 04106, USA

Phone: (207) 828-9314

Website

State: Maine

City: South Portland

Zip Code: 04106

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Do not purchase a ring or any jewelry from this store. We bought a $1,300dollar ring from them a couple months back. After having it for 6months we went to buy another one in a more reputable jewelry store and for the heck of it got ours appraised. It wasn't worth any more than $50!! We called Sears and told them this and went round and round and round with them. We asked for the manager to call us as we were getting know where with the employee in jewelry who sold us the ring. We were ripped off!! And had the appraisal papers to prove it. They didn't want to hear it and the manager never called us back. Never again will we shop there for anything!!

 8 years ago (27-09-2017)

I will never deal with or shop at Sears in The Maine Mall. Absolutely ridiculous that I have had to wait since January 4th to get my washer and dryer plus all hoses vent and plug-ins. The washer and dryer where purchased December 23rd. I was told I could pick them up January 4th. They never called to say they didn't have them. I have called them over 100 times since January 4th and have talked to someone 4 times. No one in that store can answer any questions as to where my order is and they NEVER call you back. I spoke to the store manager tonight and let me tell you she is extremely lucky I was not there in person because the way she spoke to me over the phone was NOT how any employee should talk to a customer and definitely not how a store manager should. She told me that the guy in appliances would call me back after his lunch break and he NEVER called. THIS STORE NEEDS TO CLOSE WITH THEY WAY THEY TREAT THEIR CUSTOMERS... HORRIBLE STORE MANAGER AND HORRIBLE EMPLOYEES..

 7 years ago (27-01-2018)

I went sears at Maine Mall South Portland, Maine to buy a snowblower, I got there at 4:35pm. A salesperson was checking me out and he called the warehouse to let them know I would be right over to pick it up.  The warehouse employee stated that if I was not there in 6 minutes he would be gone.  He only works til 5:00. The salesperson tried to explain I was coming right over. The warehouse is just across the parking lot,  The warehouse employee then hung up on the salesperson,  So I cancelled the sale because of EXTREMELY POOR CUSTOMER SERVICE.  My wife has always purchased all our appliances at Sears but as of now we will go somewhere else ...to a store that wants to provide better  service to the customers.  We are in the process of getting a new washer and dryer but I feel we will be treated better at Lowe's or Home Depot.  You should look into the employee at that location and let him know this is why companies go out of business,  WORD OF MOUTH!!!!

 8 years ago (25-09-2017)

I really want to like Sears. I grew up buying tools there with my dad, and have tested their lifetime tool guarantee more than once! I also think their appliances are well equipped and their appliance service is strong. However, after THREE terrible experiences at this store over the past couple of years I have to give up on them. First one was a patio furniture set that took three tries and lots of unanswered phone calls to pick up at their wharehouse (which is just down the street), 4 WEEKS LATE. It is so dirty, dark and disorganized in there, it is really hard to believe this is a national retail chain. Second, I ordered a dishwasher from the store (about nine minths age now). It took OVER AN HOUR to get my order in, even though I went into the stew equipped with a model #. It would seem Their systems are slow and cumbersome and they are grossly under-staffed so I had to wait a while for someone to be able to place my order. The last straw came when, after spending literally 10 minutes answering questions to get signed up for “shop my way” rewards, I made a 3500 purchase, which should have earned me nearly $100 back in points. But the points never credited, so I called to ask about it, and they promised they would credit in 7-10 days. I assumed all was good until
I went to redeem them today (was going to buy another appliance) and they still weren’t there, so I called AGAIN and they refused to credit the points because it has now been more than six months since my original purchase. So much wasted time! Why shop here when there are so many other options. I’ve purchased appliances through Home Depot, Lowe’s and local places and had great experiences at all. Sorry, Sears, but you’re a dinosaur.

 8 years ago (06-11-2017)

Purchased a pair of boots on 9/30/17 and one of the tie downs on a pair of craftsman steel toe boots broke just over a month later. Even with Maine’s law of implied warranty being 4 years, they refuse to do anything to help with even an exchange/repair on the boot and I’m now stuck filing to bring them to small claims court as it is cheaper than purchasing new boots. Very disappointed that both the store and customer support line refused to do anything to help me.

 8 years ago (14-11-2017)

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