Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 17318 Valley Mall Rd, Hagerstown, MD 21740, USA

Phone: (240) 313-1700

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State: Maryland

Zip Code: 21740

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Reviews

Just walked out of here for tools. Great kid named Alex helped out and got me some awesome coupons. Keep him. Great customer service. 

 9 years ago (09-06-2017)

Ed from the appliance department is a great, knowledgeable guy. He will do whatever it takes to answer your questions, and takes his time during a sale which makes it a please to do business. Managers should take note of Ed's outgoing character, he's an asset to their store. Thanks again for your assistance with a mattress sale!

 9 years ago (07-04-2017)

It's no surprise that Sears is not doing well.  Every time I try to contact a department by telephone for assistance, no one answers.  I guess I'll have to take my business to Lowe's or Home Depot.  That's one major appliance sale lost to the competition due to unattended telephones.

 10 years ago (23-01-2017)

There is a reason this store is out of business. Took my pickup in to get a alignment after having my front end rebuilt. They gave me back my truck with the steering wheel turned to the left and my front axle sticking out past my drivers fender 4" and the passenger sins flush. 
After speaking with mgr. He said my truck is damaged and that's the best they could do. 
After looking under my truck I found my new stabilizer bar I paid $485 missing. It was replaced with a standard unit from the auto store.
After pointing that out the mgr admits they had a problem and fixed it for no charge. 
To make a long story short. They dropped my truck on the lift and tried to cover it up and hide it by working on my truck for 2 days buying inferior local parts. Not only that. They tried to hide it from me, and stole my high performance parts witch were found in the back of there shop after questioning the mgr.
He refused to do the alignment and fix the problem. I had to bring suit to Hagerstown auto center. Where upon they settled out of court and paid for the damage to my truck.
This is why they are no longer in business!!! Treating people and there vehicles like this gets around fast in a small town!

      
      
      
 10 years ago (11-12-2016)

My favorite Sears, close to home and covenant. They have an extremely good tool area and beat out Lowe's most times on items carried. Sometimes higher sometimes lower on comparable items. Staff is extremely chatty and generally helpful. 

 10 years ago (18-09-2016)

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