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Sears

  1. Pennsylvania
  2. Mountville Electronics Store
  3. Lancaster Shoe Store
  4. Lancaster Hardware Store

Reviews, get directions and contact details for Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 200 Park City Center, Lancaster, PA 17601, USA
Phone: (717) 295-5800
State: Pennsylvania
Zip Code: 17601


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Reviews
Products are not the best, prices are a bit too high unless on sale. THE DELIVERY IS BAD. I actually canceled an order due to that. Also not a fan of spam mail. They constantly send spam. They have enough staff but they should consider paying more to them if they are going to sell at higher prices than lowes or home depot....imo...also not a fan of carrying poorer quality items just to sell warranties...seems shady to me.
9 years ago (24-04-2017)
I recently bought a boxspring online from the store at park city. The salesrep that was there did not tell me that i had to purchase two items because it was a split box queen. I tried to add the other half of the boxspring to my existing online order, they would not do it unless i paid another $70 delivery fee. Another sales rep by the name elsie stood with me for 2hrs until the problem was solved. She really went above and beyond, maybe if they would hire more people like her this store would not have as many horrid shopping stories.
9 years ago (06-05-2017)
worst store ever their online is very bad to, bad customer service god thanks there is walmart, lowes and home depot
9 years ago (23-05-2017)
I never write reviews but i refuse to let anyone go through what i have. This sears is the worst, absolute worst store i have ever dealt with in my entire existence. My husband and I have heard bad stories about sears but never thought it could be this bad. We found a great deal on a refrigerator there and wanted to take advantage of it. It was a clearance item so we examined it thoroughly and bought and extended warranty on it. It was in perfect condition so we went ahead and purchased it. A week later when it was delivered, it had four dents in it. I didnt see them until after the drivers left because it was covered in advertisements. We called them immediately, and spoke to the sales associate we dealt with in store. He said he would call us back the next day and we would get it taken care of. He never called. We called him and the store several times to no avail. So my husband and I went back into the store and asked to speak to manager(Alana). She told us she was aware of the issue and was going to be working on it. She reminded us that it was clearance and that sears doesn't really replace anything on clearance. She said she would call us when she had some answers from her boss or warranty company. She never did! Several days later, my husband and i go into store again, because no one ever answers the phone in that department, and ask Alana what the deal is. She tells us her boss said there is nothing they can do besides take the fridge back. She told us to call warranty company that sears gave us because "they always hang up when we call" to see if it can be covered. So we did. No exaggeration, my husband and I spent over 3 hours one evening calling this company over and over because we kept getting "disconnected". Every time we called back which was 12 times that night, we got a new person and had to tell the same story over and over. They knew how many times we called, and it just kept happening. They would say they were going to connect us to someone who could help, but then hang up!! Most frustrating experience ever! No one ever called back. Eventually we quit. We went back into the store to let them know what we dealt with and that we just wanted to refrigerator out of our house and sears out of our life forever. We scheduled for it to be picked up January 6th. A week before the scheduled pick up, i called the store to confirm the pick up day. They told me they couldnt confirm it, only the delivery dept could. So i called them, they said only the store could confirm it! Here we are the day, its supposed to be picked up and no one has called or came! I called the delivery dept and they said they have nothing to do with returns. I believe they are trying to drag this out in order to not give us our money back because of the 30 day rule. I will never look at another Sears in my entire life!!
10 years ago (06-01-2017)
On hold for 15 min. Disconnected. No one seems to care. Good products but employees seem like they have no clue whats going on. Checking out was a pain.
10 years ago (09-06-2016)
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