Severn Auto Body

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Address: 220 Chinquapin Round Rd, Annapolis, MD 21401, USA

Phone: (410) 268-4975

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State: Maryland

Zip Code: 21401

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Reviews

For the past few years, there is only one body shop that I trust for my BMW and Lexus, and that's Severn Auto Body. They have a top notch staff that starts with Pat, the general manager and ends with Jamie, the customer service manager. They are also one of only two Tesla certified body shops in the entire east coast. I will recommend all of my Agency customers to them for repairs. Thank you Pat, Jamie and Vic for taking care of me. 

 9 years ago (04-05-2017)

Excellent service. Repairs always make our cars look like new 

 9 years ago (31-07-2017)

Took my car in to have damage repaired to the front bumper and fender area, after I scraped against something in the parking lot.  The damage was not extensive but with part replacement and painting the cost was over 1,000 (which is not unusual for any car body repair).  The estimate was prepared quickly and they did a good job of explaining what needed to be done.  I left the car on Monday and it was ready by the end of Wednesday.  No further damage was found so the final cost ended up being what was quoted.  The car looks amazing and the work was done expertly.  I am very satisfied, and would recommend using them.

 10 years ago (15-12-2016)

Worked with Andrew and Jaime! Very polite and professional. My vehicle repairs was done quickly and thoroughly. Will recommend to anyone in a heartbeat.

 10 years ago (19-12-2016)

A woman backed into my car, so I was at the mercy of her insurance,  which was GEICO and, in turn, Severn Auto Body. Dropping off my car was painless, but picking it up was a nightmare.

The damage done by the woman had been fixed nicely, but there was NEW damage on the other side of my car. In essence, my car was wrecked while at the body shop. My muffler has a ding in it that suspiciously matches a hammer but, according to both the claims adjuster and Auto Body employee,  is the result of a rusting muffler. And the rattling noise now coming from the muffler that wasn't there when I dropped it off? "It just happened to happen while it was here." There are fresh scratches across the left side of my bumper down to the metal, and the bumper is missing bolts. 

Neither the Auto Body employee nor the GEICO claims adjuster will take responsibility for the damage that was obviously created while under their care on their lot. 

I will never go back to Severn Auto Body. Not only was my vehicle returned to me in worse condition than when I dropped it off, but they would not take responsibility for their error, and treated me as though I knew nothing about vehicles, especially my own car.

Update: after my poor review on facebook, they commented and said for me to bring my car in for the manager to take a look at. What a joke. He has no business being in management. He had no comment for some of our concerns and completely ignored others. It's an old, rusting vehicle. For 10 years old, the car is in excellent shape. But because I don't have a luxury car, and wasn't paying out of pocket, he didn't want to deal with me.

 10 years ago (03-11-2016)

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