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Simply Mac - Apple Premier Partner

  1. Tennessee
  2. Elizabethton Electronics Store

Reviews, get directions and contact details for Simply Mac - Apple Premier Partner

Story

We are all Apple, all the time. Same products. Same prices. Same warranties. Same expertise. We offer training, trade-in credit on your devices and service for both warranty and non-warranty issues. Whether it is Mac, iPhone, iPad or iPod, we have you covered.

Address: 2011 N Roan St, Johnson City, TN 37601, USA
Phone: (423) 262-0050
State: Tennessee
Zip Code: 37601


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Reviews
My Macbook Air screen was having issues so I took it to this store for repair. The staff was nice and friendly and my problem was fixed for no charge due to it being covered by my standard one year warranty. They called me the next day saying it was repaired already! Screen looks better than ever and they cleaned my laptop and put a protective clear sticker on the Apple logo. Very impressed with the extremely fast and well done repair. They exceeded my expectations and this is a great store!
10 years ago (05-01-2017)
Friday I went in to the Mac store due to the fact my touch screen was not working. A very friendly woman took my phone into the back and fixed it. She told me that since I was out of warranty I could either bring it back in to the store and she would fix it or contact Apple Care. For her, I would give 5 stars. Today, 6 days later, my phone froze up again. According to Apple Care I would have to restore my phone to factory settings, so I figured I would go into the Mac store to get it fixed in the meantime. The gentleman I spoke to told me that since I was out of warranty there was "nothing they could do" but I could "buy a new iPhone for $299." I knew that it was possible to fix my phone but did not want to argue, which looking back I probably should have challenge him; however, I felt it was poor customer service, especially since I know personally and from friends who have had the same issue, this is something that could be fixed. For him, I give 1 star, thus my 3 star review.
10 years ago (20-05-2016)
Kevin was exceptionally helpful with my purchase of my new MacBook Air. He even gave me a recommendation for accessories and where to find them. I'll be back whenever I need new products or have issues with my current ones. Thanks!
10 years ago (23-08-2016)
Horrible experience! Always blaming things on Apple corporate. Take responsibility for your own actions. It took five days to get them to replace my faulty power cord, even though it was covered under warranty and they had them in stock. Do yourself a favor and just call AppleCare directly.
10 years ago (10-06-2016)
So many staff but they just hang out in the back and don't pay other customers any mind. Sat here and watched three sets of customers stand here in line for atleast 45 minutes just to get asked if they needed help. I consider that bad customer service and a bad representation of the "Apple" company.
10 years ago (24-05-2016)
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