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Simply Mac

  1. Bonneville Hills
  2. Utah Electronics Store

Reviews, get directions and contact details for Simply Mac

Simply Mac

Story

We are all Apple, all the time. Same products. Same prices. Same warranties. Same expertise. We offer training, trade-in credit on your devices and service for both warranty and non-warranty issues. Whether it is Mac, iPhone, iPad or iPod, we have you covered.

Address: 1414 Foothill Dr, Salt Lake City, UT 84108, USA
Phone: (801) 871-0221
State: Utah
Zip Code: 84108


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: Closed

Update Info

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Reviews
This place took customer service to a whole new level. I’d like to thank Rodolfo, the store manager, for his exceptional customer service and genuine care for my computer crisis. I was having a problem with my hard drive crashing, and I had to drive pretty far because this was the only Simply Mac location that was capable of solving my problem fast. Right as they were getting ready to close, Rodolfo let me in and spent an extra 20 minutes past the store’s regular hours in order to make sure that I received the help I needed. FYI, this all happened in the middle of a snow storm. This was an awesome experience and I definitely plan to go back to this Simply Mac store for any of my Mac needs.
7 years ago (25-01-2018)
Two days ago, I was allowed to make an appointment for today with this location for a FREE battery replacement for my iPhone 6s because it falls under a special replacement plan for phones manufactured defectively over a period of two months a couple of years ago. (It's not the recent $29 battery offer- it's a different one.) Upon arrival for the appointment, I was informed that they were out of batteries and would not be getting them back in stock for at least two weeks due to overwhelming response to the $29 replacement offer. I was also lectured that I should not have been able to make such a short-notice appointment and that I should have realized that those batteries would be out of stock due to the response to the $29 offer. I was aware of that offer, yes. Why should I be expected to anticipate that Apple will roll out a replacement offer and not have the supply to back it up? Not my job. My main issue with all of this? Why not take a LOOK at your appointment SCHEDULE for the upcoming day and CALL ME if you already know you don't have the one product that I am coming to get? The reason for my appointment, along with my phone number, are both written right on the appointment reservation. I watched the tech look it up while I was sitting in front of him. Why not be proactive? Why make me waste time off work and a trip? Had you guys called me, you wouldn't have had to have my cranky, disappointed face sitting there grumbling in front of you at the desk! I would have still been annoyed, but that extra drive sure didn't help. Both Simply Mac AND Apple lost a loyal customer today. Fix your system.
7 years ago (10-01-2018)
I have never given a negative review to any company, even though some have deserved it! My MacBook Pro, out of warranty, stopped working so I removed the screws from the back to rescue my SSD drive. There were three screws that I could not remove so I oozed along and asked them if they would kindly remove said three screws so I could salvage my drive. "That will be $ 160/00" "But I don't want to buy anything today, just remove the screws." "That will be $ 160/00." "May I please borrow your screw drive for 30 seconds?" Answer: "No, we can't do that," "Can you please, please tell me where I can buy a screwdriver then?" "We don't know." "Do you want to leave your computer to remove the screws for $ 160.00 or not?" I e-mailed China and got a screw driver for $ 1.99 in three days!! No wonder India and China are eating your lunch. You don't need to do an MBA to learn that this is no way to do business and business is not all about just selling and charging. For goodness sake learn how to communicate and help your customers, especially when many of us have bought tens of thousands of dollars worth of Apple products. I am sending this note to Tim Cook, to see if he might want to change the culture at these so-called "Apple stores." Not impressed. Abysmal attitude of people at this store. Go to India and China and see how it is done.......
7 years ago (11-10-2017)
I bought a MacBook there and it lasted 3 months. It wasn’t worth the money and customer service wasn’t that great.
7 years ago (22-01-2018)
Well-kept, well-stocked, and always a pleasant experience with the very knowledgeable employees. Reasonably priced repairs, too. 10/10 recommend.
7 years ago (30-08-2017)
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