SmokyMountains.com

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The Great Smoky Mountains most authoritative online resource and booking destination. http://SmokyMountains.com

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The Great Smoky Mountains most authoritative online resource and booking destination. http://SmokyMountains.com

Products

Gatlinburg Cabins, Gatlinburg Cabin Pigeon Forge Cabins, Pigeon Forge Cabin Rentals, Smoky Mountain Cabin Rentals, Smoky Mountains Vacation Rentals, Gatlinburg Vacation Rentals, Pigeon Forge Vacation Rentals

Address: 849 Glades Rd Suite 2C3, Gatlinburg, TN 37738, USA

Phone: (800) 685-8760

Website

moc.sniatnuomykoms@pleh

State: Tennessee

City: Gatlinburg

Zip Code: 37738

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Tennessee mountain lodge 9 bd,  family trip ,unfortunately this place was INFESTED with lady bugs and stink bugs even with constant vacuuming. Is in need of a good cleaning,furnace intake full of dust,all the fans hanging with dust,our bathroom had a big cobwebs hanging in the middle of the room,hot tub had dirt in it,terrible cookware,burned and thin skillets,,would never have stayed here had I seen true pictures and reviews!game room  pool table sticks with no tips,only one television in entire building.

 8 years ago (17-12-2017)

This cabin wasnt what it was said to be , 1st  it was suppost to be the main level master bed room and masterbath, kitchen, and living room, not that way,  my husband and i are handicap, and couldnt use master because couldnt get down and up steps it was down not up , 2 bedrooms and bath up and kitchen and living room on main floor, 2nd the back door lock on one door wont stay locked , came back door open , no washer dryer so your stuck with the towels you get just one apiece so we had to keep going and wash them, ice maker dont work, the front door , you can see all the way around it ,the hot tub wood is rotton, no dish washer ,i called and made my reservations, and a lady, told me, these were in the cabin, after looking when we got their no waser&dryer and no dishwash, lied to , be careful this is a mess, this is Cabin among the pines , awful need to give me my money back, but wont now i no why they tell you no refund now, this is so wrong , AMONG THE PINES , AND THE DRIVE ,IS THE PITTS,BE CAREFULL, BIG DIP AND BIG ROCKS , MUFFLER SMASHED ON TRUCK ,

 9 years ago (25-11-2016)

The A/C at bottom level heating at highest thing while it's off from the unit. the emergency maintenance guy didn't show up until the morning.
First, I came from a long drive to enjoy the view at the cabins which we really did. But, the problem was when we enter the cabin bottom level it was warm while the top was cold. I didn't pay attention because I was tired and I went to sleep. Tomorrow morning the bedroom was so hot which wakes me and my wife up to see what's going on because we were sweating. When I went to the AUnit I got shocked because the A/C was in the OFF mode And the thermostat reading 85 I turned that to the cooled and I opened the doors to cool the room temperature. Then the room start cooling. I saw that everything works well. So, I didn't complain or call them. I slept the night after which is last night for me the weather outside was around 50 I neither want the cooled nor the heat because the weather was a little bit chilly outside so I did turned that off the A/C start heating as crazy the temperature at the bottom was so hot I called the hotline that they sent it to me for emergency heat or cooling or service problems as they said within their phone from the girl that responded seems that she don't know anything about the rules anything I asked her she put me on hold and reanswering me. I told her about my satiation 11:55 PM Oct 11, 2016, and she said that the maintenance guy will come to me soon. I start waiting until it comes 12:30 AM the I called her again and I asked her where the guy she told me that he went home!!! I complained how I'm gonna sleep tonight she said I don't know. Then she put me on hold after that she told me if I want to report them again I said yeah please do she did take my information as same as what she did at the first time then I closed the line. 15 minutes later I called her and she responded that they told her close the breaker. I said why you didn't tell me that do I have to call you she said I don't work with them, sorry I said to her give their number she said I can't you have to go throw me. Then I told her to let me know where is the breaker then she also don't know But she said wait for them until morning to help you. I had to take the below and go to the  upper level to sleep very well. I received a call from them at 7 AM that they are sorry and they want to send the  maintenance guy I told her that I'm going to check out and talk to them she said ok so we will send him after you check out. I called her and complained about what happened with me at night was not good especially that I'm going to drive back home. She starts explaining that I suppose to put the A/C off I told her that was my problem I did put it off and the heat increases. She didn't want to understand I told her that everything been recording and I'm gonna complain and sue them. 1 minute later she called me and say that the  maintenance  guy in the unit and said everything works well. I told her to let the guy wait there because am gonna go back to see by myself. I went to the cabin and the guy was waiting for me then he starts showing me the upper-level A/c I told him that the problem is downstairs he told me that she reported the upper level. I went downstairs and he told me that when he first came downstairs the A/C was 91 degree and he told me that I should not turn the A/C off. I should put the A/C either cool or heat !! Then I asked him does this unit have a problem or not this is the question. He didn't want to answer he said it probably damage and we have to let the specialist look to it to see what's going on. Then after I go the girl that responsible for that called me again and told me that it's my fault to put the A/C at the incorrect choice. I told her that your unit is damaged and she trying to convince me that it's not their fault again and again until I stopped her and told her that she repeated that many times then she said I will see the unit if it damage or not. If yes we will discuss your Compensations she called me later and said everything is good and there is no problem. 

 9 years ago (01-11-2016)

Cabin: Majestic View - The cleaning fees are half of the booking cost and when we got to the cabin there was rodent feces everywhere (carpets, beds, cabinets, and bathrooms). There were blood stains on the mattresses, dirty/rusty faucets, and no room in the game rooms. We called to complain and they said we would hear back within 24 hours, but it was only a 2 night stay. We took pictures to document everything (I have 30+ images/videos of unsanitary conditions), and then we had to clean the entire place, in order to feel the least bit comfortable. This was hardly the relaxation we were seeking. With thousands of cabins in the Gatlinburg/Pigeon Forge area I see no reason that you shouldn't find an alternative booking option. 

 10 years ago (01-02-2016)

First off...bad things:
Drive way was a little unlevel for low lying vehicles. (Rubbed the undercarriage)
Not much room to side shoot for the pool table.
Cable didn't work (but i didn't check to see if it was even included)
Downstairs bed old and bowed in the middle.

Now...the good things:
Plenty of clean dishes
Lots of fluffy towels(..shaped like swans!)
Huge back deck
Surprised with recently ultra clean hot tub! (Clear water, covered, and could smell the chlorine...I'm guessing they got it ready before we arrived!)
Beautiful decor and polished wood fixtures. 
Lots of space
Close to downtown Gatlinburg

DEFINITELY STAYING @ "AMONG THE PINES" AGAIN!!

      
      
      
 9 years ago (02-06-2016)

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