Sobieski

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Address: 14 Hadco Rd, Wilmington, DE 19804, USA

Phone: (866) 909-1813

Website

State: Delaware

Zip Code: 19804

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Donovan H. from Sobieski Services came to my house today to repair my HVAC System. Let me share my experience:
He was on-time
He had to leave and pick up a part and he returned on-time
He listened to me
He did an excellent job of diagnosing the problem.  
He worked very efficiently and communicated progress throughout the visit
When I replaced the system a few years ago I interviewed 3 companies and Sobieski won me over. I also recommended  3 other jobs because I was so impressed with their Customer #1 focus.  I have  had a number of service techs come to my house over the years and Sobieski Services should be proud to have  Donovan H. as an employee.

Abby Folk 
Newark Delaware

      
      
      
 8 years ago (22-01-2018)

I have used Sobieski for both our heat pump and our plumbing and had nothing but positive experiences.  This time I called them because our son didn't notice the toilet continued to run and two hours later we had running water and a shut off valve that didn't work.  I was able to get it to stop but we still have to get a toilet to work 5 days before Christmas.  The staff were understanding and kind, explained that it would be one more day due to the rush but offered to add us to a wait list.  The plumber came the next day, explained everything, answered all of our questions and replaced the inside of the toilet completely after we could see the additional problems about to start.  THERE WAS NO PRESSURE, we were offered several options and we selected the one that would preclude additional problems.  Tom wore booties inside the house, was respectful of our property, flushed and re-flushed the toilet many times to make sure it worked and checked the newly installed cut off valve. He even offered some suggestions about another issue that we had concerns about and were saving to fix.  I see these negative reviews and all I can say is that has NEVER been my experience.  After two other HVAC businesses, including one that seems to charge the highest price and then disappear forever, I find Sobieski a breath of fresh air and was EXTREMELY SATISFIED with their work.  I will be calling them again to do more work for us in the spring.

 8 years ago (22-12-2017)

To attempt to write a fair review, the positive is the people that answer the phone are always very nice and attempt to be helpful.  Now the negative.  Be very careful with new installation.  Initial project took 3 weeks to complete when they committed to 2 days tops.  Three technicians were supposed to work the first day but only two showed.  The installers were at my house until 10 pm and I had to send them home as I was concerned about the quality of their work after they had been working for 14 hours (it was a hot day).  Once installed, the heat pump did not work but was told it was working properly.  Still waiting to get that fixed.  The worst part is I woke up this morning, the coldest day of the year so far and the furnace was completely shut down and the humidifier leaked all over the basement floor.  When you call they say how can I make you smile.  You can make me smile by just providing what I paid for.

 8 years ago (13-12-2017)

I would put no stars if I could.  We had a leak from the cutoff valve to our outdoor spigot.  The technician shut off our water and replaced the valve.  But when he turned the main water back on, he didn't check those valves.  As he was leaving, he said those valves might leak too and that we should keep an eye on them.  (Instead of waiting and checking himself.)  A few minutes later we have major and fast-running leaks, which required us to turn off our water completely.  Still leaking but somewhat slower.  So I have twice as many leaks as when we started, and I essentially have no water for the entire weekend, perhaps longer, because Suez needs to completely shut off all water supply before the new leaks can be addressed.   Thanks Sobieski, for making a bad situation SO MUCH WORSE.

 8 years ago (01-12-2017)

Mike G. at Sobieski did a great job with our basement ejector pump replacement.  We discussed options, agreed on the new pump and he provided a quote about 10 minutes later.  I agreed to the price.  He checked and they actually had one in stock so he drove to the warehouse, picked it up and installed it the same day!  Really great service.  Really great professional attitude and workmanship.  Highly recommended!!!

 8 years ago (05-10-2017)

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