Sprint Store

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Address: 3065 NY-50 B016, Saratoga Springs, NY 12866, USA

Phone: (518) 226-0921

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State: New York

Zip Code: 12866

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Reviews

RACIST: Brian, the (self-described) manager of the Sprint store in Wilton, NY has not been fired for publicly referring to an Indian dude as a "dark monkey" while helping a customer on February 27th, while I was also being helped.  Keep reading for more info, but feel free to give this a "share" while you're at it. 

The "highest possible escalation" via a long chat with Sprint, including time stamps to be pulled from the tapes was clearly not enough to get rid of a blatantly racist store manager. 

When I entered the store, both employees were helping other clients. I would like to point out that the other employee was extremely patient and helpful throughout my time at the Sprint store. Brian was quite rude to him and put down a few other employees. I can't remember specifically, but things like "UGH, of COURSE, Chad (fake name) screwed this order up".

Brian was helping another customer throughout my time there--a woman.

When I was waiting to be helped, I overheard Brian being on the phone with Sprint's customer service while helping the customer, presumably overseas. He mentioned a few times that he wished they could "speak English", which I found rude and uncomfortable but I decided that it wasn't in itself overtly racist or offesnsive. This set the tone for the entire experience with having to overhear Brian.

Throughout his entire time with the woman he was helping, he was hitting on her. "I wish I could make house calls for you." "Why didn't you come to me instead? You know I always take care of you." Her teenage son was with her and he kept making comments to him about wanting to get with his mom. I figured I would leave a bad review at this point, and I was baffled that someone like this could make it into a (self-described) management position.

There were subtle racist and offensive comments throughout, I can't specifically name them.

The specific comment that sent me over the edge was when he was when he said something about "being transferred to an even darker monkey", obviously referring to one of the overseas representatives. I remember making sure to check the time so that, hopefully, someone at Sprint could pull the tapes to hear him say this. It was 8:20PM on February 27th when I checked the time, so it must have happened just before that. 

This was one incident. I could only imagine the other things he has said and done in this store. I would imagine after this, you could pick any five minutes of this man talking and find something horrible and racist, or at the very least uncomfortable.

This was a week ago. Today I called the store and asked if Brian was available and got "this is Brian!". The dude is still working there.

Please help me spread the word that it's not cool to be a blatantly racist, sexist person and keep your job.

 8 years ago (07-03-2017)

Several accounts of Brian, the manager, making racist comments, treating employees poorly and even making sexual comments to customers. 
Apparently even after reporting these things, he still works there.

 8 years ago (06-03-2017)

Zachary H. is the man. He knows everything, he works quick, and he saves his customers every dime he can. If I ever have a sprint related problem, he'll be the guy I look for.

 9 years ago (08-08-2016)

Just experienced the most uninviting service ever.

 9 years ago (11-12-2016)

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