SUBWAY®Restaurants

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Address: 12744 Bass Lake Rd, Maple Grove, MN 55369, USA

Phone: (763) 577-0675

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State: Minnesota

Zip Code: 55369

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Reviews

There were only two employees on the line for a weekday lunch rush. Where is ownership? It took over 20 minutes from stepping foot in the store to get my order, which seems unacceptable if you want people to return. There were supply boxes sitting out in the dining area, it was dirty, and the chips were not stocked. There were chip boxes sitting in the corner of the dining area, I'm assuming for people to grab themselves? I cannot fault the two employees working, they did the best they could. They were trying to work fast and they were polite, given the circumstances.

Unless one of the two guys on the line is an owner, I'm hard-pressed to understand where the owner was or why they would allow just two people to try and cover a lunch rush. Get into your store and help out your people. Or hire more employees.

 9 years ago (30-08-2017)

Service was good, food was good. Would come back. Looked like their was only one employee though so if a line started, it may take additional time. This wasn't the case when i went however.

 9 years ago (27-10-2017)

Worst customer service I've ever experienced at a subway. My sandwich was thrown together. Never seen a BMT made like my sandwich was and then they forget to cut it. Consistency is key and this place severely lacks that.

 9 years ago (31-10-2017)

The staff was nice as I was greeted when I walked in and thanked when I left.  My sub also tasted good.  
The downside?  The service was extremely slow.  There were 4 people working.  The sandwich makers moved at a snail's pace.  The cashier seemed like he knew what he was doing.   The other person there seemed like a supervisor with a bored and crabby look on his face.  He could have been helping and supervising.  They really need to speed up their service to improve their rating.

 9 years ago (08-07-2017)

I'm not one to complain but this subway has gone so far down hill. I can't go there and not spend less than 20 minutes to get one simple sandwich. The same kids have been working there for months now and they still don't know how to make a sandwich. I'm pretty sure they put my olives on my sandwich one at a time. For some reason I keep going back in hopes that it has gotten better and it hasn't. I will be choosing a different subway from now on.

 9 years ago (10-06-2017)

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