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SunTrust Bank

  1. Georgia
  2. Woodstock Bank

Reviews, get directions and contact details for SunTrust Bank

Address: 1450 Towne Lake Pkwy, Woodstock, GA 30189, USA
Phone: (678) 932-4904
State: Georgia
Zip Code: 30189


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Reviews
Tried to use the drive thru and had several dollars in change along with cash for four different deposits. I did not notice a sign about depositing excess change or I would have just used cash for that instead. I also did not notice i couldn’t do four deposits because it apparently takes too long to process that? There wasn’t a line. Despite all of this, when the drive thru teller came back on the camera to tell me I couldn’t do that and would need to come inside, I felt scolded like a child! Simply tell me it’s too many deposits and kindly ask me to come inside to finish the transaction. So I come inside and someone else helps me. She continues to lecture me again like the other woman had done as if I’m stupid and can’t understand why I needed to come inside! I didn’t appreciate the attitude and this could have been approached in a different way. I was told I was lucky I didn’t get the money stuck in the chute from the weight. I don’t think it was necessary to go through these details. Simply just tell me that when I have excess change and deposits it’s more efficient to come inside... don’t make me feel like an idiot! I was also asked if I even knew how much change to expect back. I mean, it’s right there in front of the person. Count it. If there’s change, let me know how much and if I’m short I’ll go to the car and get more. Also it’s 40 degrees outside.
9 years ago (06-12-2017)
A few employees have been rude on the phone. When you call,they act as if you're bothering them. Mary,in particular,was quite rude to me,over the phone on 2/7/17. Had called her back about an issue,and she hung up on me,when I asked to speak with the manager. It was as if I should have felt her answer was good enough and no escalation needed. She expresses ZERO empathy,ZERO customer service skills. Disgusted with the treatment I've receive at this branch. Been a Suntrust customer for ten years with three of their products,Checking,Savings,and Auto Loan.
10 years ago (08-02-2017)
I was waiting for someone to get to me when there were 5 people working and only one customer, me. Sat down with someone with a very mechanical tone. I asked for bank statements sadly they charge $6 each. Feeling far from satisfied.
10 years ago (13-03-2017)
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