T-Mobile

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Address: 1321 N Columbia Center Blvd Suite 628, Kennewick, WA 99336, USA

Phone: (509) 736-2019

Website

State: Washington

Zip Code: 99336

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Reviews

Walked in to look at some phone upgrades for the future but I was lucky enough to have Angel available to go above and beyond and hook me up with a new phone and also add another phone line for a cheaper monthly payment. That guy Angel needs a damn promotion!! Big thanks to Carlos as well for all the help! You need anything phone related hit these guys up best t-mobile customer service in the business!!

 8 years ago (09-06-2017)

no worries guys there has been various locations of BRAND NEW T-MOBILE STORES one is located on 1731 George washington way in Richland another location is Kennewick on 124 ely st kennewick hope THEY can help :)

 7 years ago (04-09-2017)

The store seems to hire people who don't understand customer service or even how to do their jobs. This is the 4th time Ive had to call customer service to have T Mobile fix this store's mistakes. I asked for my plan to upgrade to the 2 phones for $110. The associate was confused and ignorant to what he was doing. He even argued with me and my boyfriend about who was helping us earlier in the day. When I got my bill and called customer service to find out why I wasnt pro-rated for the charges we were suppose to get this month, they said the store didnt enter it in correctly and I was going to be charged 2 for $150!!! They didnt even change my plan so Im paying for the 2 for $110 next month ON TOP OF my prior plan because the store didnt change my plan at the beginning of the month like they were suppose to... wasted 20 min of my time today and more when I get next month's bill. And they never offer anything to apologize for all the time and money they wasted. Love T Mobile; hate going to this store.

 8 years ago (18-07-2017)

I went there to upgrade my phone with my boyfriend Ricky helped us and it was the best customer service I have ever had! Everyone was very helpful and nice, Ricky definitely went above and beyond to help us!

 8 years ago (04-04-2017)

I'm usually pretty happy with my T-Mobile service but this store has provided me with the worst experience so far. The associate that helped me and my wife trade in our old phones(that we owned) as credit for new phones messed up. We instead were charged a fee to pay off our phones that had nothing owed. After arguing with me her manager finally had her pull our bill up and to her surprise we paid these off almost 2 years ago. They gave us our credits back by adding them to our bill and lowering our bill as a whole due to it.

 Received my bill today and it's even higher than before with the rates before they corrected the credit and aside from my paperwork it shows no history of us having traded in or taken any money off the total cost. 

I hope this experience was due to the current team and that they can redeem themselves later today when I go in to fix this.

 8 years ago (18-11-2016)

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