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T-Mobile

  1. California
  2. El Sobrante Electronics Store

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T-Mobile
Address: 30 B San Pablo Town Center, San Pablo, CA 94806, USA
Phone: (510) 619-2363
State: California
City: San Pablo
Zip Code: 94806


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
I came in because I tried many times on phone with T-Mobile, but was sent to call center in Philippines (this phone is a pay as you go phone) and the calls were hung up, or transferred you to nowhere or answer you with something which is completely different from what you're asking for. So I came to this store for help because I was helped once and it was a very good experience. They make you feel like you are part of the family, even when we waited as they were going through many customers. Today, Ruby changed this phone's plan from pay as you go to part of our main service plan, swiftly, in minutes. No new chip, no waiting for number transfer, and with great cheers! It was amazing service! I used to not go to stores because they mostly do not know what they do and they would mess up your phone. But this store now has excellent staff. Over 5 stars! Thank you for being so, so great! You made my day!
8 years ago (04-12-2017)
I love that Gabriel is very helpful and knowledgable and goes above and beyond to assist me with my issues.
7 years ago (21-03-2018)
Super bad customer services they cannot do anything for the customers and when you ask a question they are really rude!
7 years ago (29-04-2018)
I purchased a screen protector for my Galaxy s8+ because the girl(who seemed to be the store manager) told me that it comes with at least a year warranty, and that they WILL replace it anytime it comes off the screen as long as they carry it in-store. I came back today because that said screen protector was peeling off after just a month of having it installed, but they told me they don't replace them in-store anymore and that I have to go to the manufacturer's website to have it replaced and that I'd have to install the screen protector myself. I would not have bought this screen protector had I known it would be that inconvenient to have it replaced,. She assured me that I came to the right store for the right product just to get me to buy it at their store. I honestly feel deceived. It's not right to tell a customer about these great warranty options and just leave them hanging after the product's warranty policy changes. Maybe it's fine to have this new warranty policy apply to the customers who purchased it AFTER it changed, but definitely not to the customers that they sweet-talked into buying it prior to those warranty policy changes. Also, they still carry this same exact brand of screen protector - watch out. I wish I caught it all on video. I definitely would not want anyone to go through such crappy customer service. NEVER coming back to this store.
8 years ago (20-07-2017)
Don’t like their attitudes but they get the job done, I guess.
7 years ago (18-04-2018)
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