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AT&T Store

  1. North & East
  2. El Sobrante Electronics Store

Reviews, get directions and contact details for AT&T Store

AT&T Store

Story

AT&T of Richmond helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 4250 Macdonald Ave f, Richmond, CA 94805, USA
Phone: (510) 234-3637
State: California
City: Richmond
Zip Code: 94805


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
I didn’t have a problem with the people who helped. My problem was with the representative that assisted me last time. He lied to me and deceived me. He told me that I was qualified to get up to 1200.00 worth of accessories and will only pay sales tax on that. On my next bill he added all of it to my bill as a monthly payment. I was shocked because I didn’t want those accessories but the deal was very good and I took the bait. I feel that Att should be responsible for the action of their employees. He lied to me and I am very angry and unhappy with Att.
7 years ago (11-01-2018)
They always trying to rip somebody off. They were much better company when they bored Pacific Bell. 😷
7 years ago (02-05-2018)
Staff is inefficient. It takes a long time to wait in line. Poor customer service.
7 years ago (20-01-2018)
This place is worst.... long wait time, no serivice
7 years ago (07-01-2018)
I give this location a -5 star!The worst customer service ever! I have had AT&T since 2013. I've always ordered new devices online. I went into the store and the sales rep Saad sold me a new Samsung galaxy S8+. I experienced the new phone crashing applications and being unresponsive to the touch screen. I took the phone back to the store the same day that I found out Saad did an unauthorized charge to my debit card by signing me up with Direct TV Now. After having to file a fraud claim and taking time out to get a new bank card; I went back to the store with my issues. The store manager Arnalfo didn't want to exchange my phone without me doing a factory reset on my personal computer, which meant more of my personal time and wiping all of my current information in the phone. I left the store only to return the next day after talking to an AT&T rep over the phone which didn't help. The next day I went back to the Richmond store and allowed them to do a factory reset because I was told by the manager of the st ore that a lot of the Samsung phones need to be reset in order to work. I have had two previous Samsungs and this has never happened. Two hours after doing a factory reset, the phone malfunctioned twice. I went back to the store and was told I need to pay a $45 restocking fee. I refused to pay such a cost for an exchange. I asked for the area manager phone number and had to call 14 times before she gave the store manager authorization to return the phone without a stocking fee. At that point I was overjoyed just to get another device. Less than 12 hours later, the new device froze completely and the device wouldn't power off. I took the phone into the store and Arnalfo agreed to give me another phone and actually bought a new phone out to exchange it. The system would not let him do another return. We contacted the warranty department and they could only offer to send out a phone by mail by using my warranty, which wasn't an option for me. I then was able to reset the device myself after three hours of the phone being unresponsive. Arnalfo then changed his mind and said he would need me to pay $45 for a restocking fee to get another device which he never mentioned until I got my device to power off and on. I left the store after Arnalfo never apologized for my inconvenience and treated me as if I haven't already purchased two iPhones and three Samsungs from AT&T. I am furious at the customer service I received, as well as the fraudulent charges that were put on my bank card when I initially purchased the phone. I was told by AT&T customer service there is no actual department I can contact by phone, I can only send a written correspondence. Upper management will definitely be hearing more from me!
8 years ago (24-06-2017)
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