T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 12266 Jefferson Ave Suite C, Newport News, VA 23602, USA

Phone: (757) 249-3391

Website

State: Virginia

City: Newport News

Zip Code: 23602

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

After spending thousands in the store on two note 8s and cases and screen protectors I felt like my phone where well protected. I bought a curved glass screen protector for 54.99 the guys in the store recommended it and put it on for me. After 15 days I went to answer my phone and the protector popped off. I came into the store and loyd the manager refused to replace it. Said I had to file a claim etc. It was Christmas eve and I basically didn't have very much money left..I was so unhappy he walked away to talk to new customers while I stood there heartbroken . Not a sorry. Nothing. They put it on wrong there where air bubbles underneath it and he didn't care.. I went across the street to the t mobile inside the mall and they felt horrible for me and replaced it no charged I was blown away that a store that didn't cause the issue was so willing to help me. Screw this store they are rude to you once they get what they want from you (a sale)

 7 years ago (24-12-2017)

Jaimé was super awesome! Everyone was lovely and everything was clean. What more can you ask for?

 8 years ago (14-11-2017)

Outstanding job zoe!!! Not only were you a true host, but very persistent in your work. It's been about 7 years since I bought a new phone. You definitely sold me! #Professional Expert!! Zoe, Zoe, Zoe!!

 8 years ago (08-06-2017)

Great job! They always take care of any problems I have had with my service. Very friendly staff like your T-Mobile much better than my Verizon experiences across the street. Thanks guys.

 8 years ago (04-04-2017)

The representatives in this store really stinks.
After you purchase a new phone from this store.
They will put you on a insurance and jump plan without verbally asking you.
If you do changed your mind about the new phone their 50 dollars restocking fee is crazy.
After I purchased a new unlocked phone from best buy for my wife and comes back within 30 minutes or less
She needed a new sim card for her S8+
I  went into the store needing a new sim card
Which costed 25 dollars.
After I got home from purchasing a S7
I had a sim card in my box
Which I could have used in her phone.
But the representative which did not care 
Just sold us a sim card instead.
The representative was from 30 minutes ago knew  I had a extra sim card.
You are better off purchasing a unlocked phone from a store instead of T mobile store.
Don't get the wrong idea about T mobile
Its just the store representatives stinks.
If you got money to blow
Purchase a phone from this store. 
Another reason why to get unlockes phones
They do not have the trash apps from T mobile to eat up your memory and battery life every second.


      
      
      
 8 years ago (28-08-2017)

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