T-Mobile

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Address: 8224 MN-7 #325, St Louis Park, MN 55426, USA

Phone: (952) 933-1243

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State: Minnesota

Zip Code: 55426

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Reviews

Note: The rating above reflects this store only, not my experience with T-Mobile.

I recently went in to pick up a replacement phone. The guy helping me added a third line to my plan (which I didn't need/want) because he said it was free and I should get grandfathered into the deal. He was also pressuring me to buy a new phone. I was there to pick up a brand new replacement one, so obviously I was not looking to buy a new one. My bill came weeks later and I had an extra $15 in charges. He neglected to tell me that I'd still pay all the regulatory fees and taxes on the unused 3rd line. T-Mobile customer care was really helpful and adjusted off everything they could and canceled the line. 

Take my advice and avoid the guy with reddish hair or be more forceful than I was. He will take advantage of you. If you need assistance with anything, I recommend calling the customer service line first to see if they can help you. Avoid this store.

 8 years ago (17-03-2017)

I was in stops on my route for work and in dire need of a new phone (my charge port had stopped working) and switching over from Verizon.

In spite of my generally caustic, impatient approach to being a customer, Wayne was incredibly helpful, knowledgeable, nice and easy to deal with. I couldn't have had a better experience. 

The managers customer service was also great.

The deals are good. Service is good. And so are the people.

 8 years ago (21-01-2017)

Great service and I've never had to wait for assistance.  The crew are fun to chat with,  trading in my old phone for a new one was surprisingly fast. 

 8 years ago (11-09-2016)

Horrible, will NEVER use their services again. 

 8 years ago (14-06-2017)

Horrible customer service. The staff has no interest in listening to you when it comes to what you're looking for or what your issues are. They just jump to the most expensive plan and phone. There is no desire to satisfy you or help you in any way. This is the second time I've been to this location because I am a current customer and it is the closest location to me. Due to this last experience I am not only not returning, I am changing providers.

 9 years ago (16-07-2016)

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