T-Mobile

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Address: 2515 W North Ave, Melrose Park, IL 60160, USA

Phone: (708) 344-4738

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State: Illinois

Zip Code: 60160

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Reviews

SO BAD. Went in today to exchange phones, and as we kindly asked if they could transfer our pictures onto the new phone they failed to do so. All of our memories with members whom have passed, and previous family vacations. All these wonderful memories gone. They need to start listening to what their customers a lot more!

 10 years ago (09-03-2017)

Really don't know what they are doing. Dropped ball on ordering phones. Now there is a bill for phone that was supposed to be free. Not happy about this wish I went to different store.  Still don't have my iPhone 7s ordered. After spending 5 hours in store first time. It was still all messed up. Not good representation for some one changing over. The manager is never there either.

 10 years ago (25-09-2016)

Did not have a pleasant experience here. The people working there were very polite but incompetent at the same time. I had ordered a phone through the warranty exchange program and it took more than a week to get here. They assured me it would only take a day and every time I went there they said the same thing. They assured me I would get an email when the phone would arrive; instead I had to find out through my cousin who works at another T-mobile that it had arrived. I feel like they can handle the basics but do not expect them to do anything beyond or anything complicated. Very disappointed.

 10 years ago (11-09-2016)

This has been by my favorite store. They transferred all my data with such a positive store. If you want a great time while you get a new phone, then definitely come here. 

 10 years ago (15-08-2016)

On more than one occasion I've found that some the Cust. Service & Sales Reps friendliness changed upon finding out I wasn't there to make purchases.... the male Rep. seemed almost annoyed that I was wasting his time by asking questions about my services instead of providing him with an opportunity to make a commission.  On the other hand, the female Customer Service & Sales Reps I've dealt with at this location have always been helpful & courteous regardless of why I was there.

 10 years ago (22-04-2016)

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