T-Mobile

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Address: 11511 San Pablo Ave Suite A, El Cerrito, CA 94530, USA

Phone: (510) 619-2700

Website

State: California

Zip Code: 94530

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Reviews

It will be better off driving further down the street than go in here. They don't care about your situation. They will sell you anything for their gain. For their cleverness and my foolishness, I had to sacrifice my old number. I am very disappointed with Edris (CSR). 

 9 years ago (03-05-2017)

Staff is very helpful and professional. Store is clean and tidy. 

 10 years ago (31-12-2016)

I requested T- mobile customer service for a free sim card that I needed to to pick it up from the near store and I made sure to put a note so that the cashier could understand and give me the sim card. When I got to the store and ask the guy with the glasses on, after waiting for a while he said he can't give me the card with out the presence of his manager. So all this wait was for nothing? Just got really annoyed because the time that I wasted for the whole process. So if the manager is not there they can't help their customer? So without saying a word I went to another store (3-4 miles away) El Cerrito plaza. I said "I am her to pick up my sim card" and a very nice lady with the glasses gave me the sim card and helped me put it on my phone in 2 min and solved my problem instantly. Thank you lady! Just angry with the other store for their horrible customer service. This happened on Sept 21st around 6:30 pm.

 10 years ago (22-09-2016)

Amazing service by the Store Manager (Tall Handsome Black Gentlemen)

 10 years ago (30-12-2016)

Love t mobile service  but the employees sucks!! I went to this store to pay my bill and noticed 2 employees working. Well the lady employee was already help a customer, but the male employee was talking his ass off about his life and it had nothing to do with t mobile. 
After that he left the guy a the counter that he was helping to help some one else.. then in the middle of helping someone else his phone starts to ring. So he stops helping the person and take his phone call in the back office. They employees before was way better. 

 11 years ago (27-10-2015)

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