T-Mobile

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Address: 600 Chastain Rd NW #212, Kennesaw, GA 30144, USA

Phone: (770) 792-6665

Website

State: Georgia

Zip Code: 30144

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Reviews

I went in after trying to upgrade my wife's phone at the Wade Green location.  Which was quite busy and didn't have the phone in stock, but called the Chastain Rd store and confirmed they had one.  We were immediately greeted by Arman Khaleghi and h started working to get us taken care of.  I have been in the Customer service industry for over 30 years and tbe last 20 plus as a Service Manager.   Arman went above and beyond to provide excellent service to us.  He actually price matched 2 Otter Box Defender cases so that we could be covered immediately vs having to order them and wait for them to  arrive.   I'm not sure if that is policy or not,  but blew me away that he wanted to provide us complete service.  I gave been with T-Mobile since 2008 when they acquired my previous carrier Suncom.   I have had goos service before at this location, but not the calibre that i received yesterday.  I will highly recommend this young man to address your phone needs

 9 years ago (13-08-2017)

The service is usually good, but not always. It would appear that at times, communication between managers and sales personnel is lacking. It takes absolutely forever to get anything done, and if one can not depend upon the assurance of staff that any given issue has been taken care of. 

 10 years ago (23-09-2016)

Git my new pbone there... people very helpful 

 9 years ago (17-04-2017)

The salesperson was not very knowledgeable and a bit preoccupied with his own phone

 9 years ago (16-03-2017)

Very helpful, courteous, responsive to questions and issues.  I go back to this location anytime I need anything.

 10 years ago (23-12-2016)

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