T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 416 Randall Rd, South Elgin, IL 60177, USA

Phone: (847) 289-9988

Website

State: Illinois

Zip Code: 60177

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Reviews

If there was anything less than 1 star, this store would have it. I wanted to buy a pre-paid hotspot. they did that wrong and only gave me half of the GB I wanted but charged me for the full amount.When I called their help desk, they indicated they couldn't help me because it was between me and the store. GREAT way to have your company's back. I wanted a tourist plan for my uncle, they gave me a $45 prepaid plan. They kept insisting on me getting a contract when I wasn't interested in it because my family is visiting from another country for only a month. So because they are incompetent and didn't know how to do prepay, they screwed up everything I wanted. COMPLETE IDIOTS. spent 3 hours in that store with nothing to show for it because I still had to call t mobile at the end of the day to rectify ALL of their mistakes. I will never ever use tmobile ever again and I will spread that advice as far and wide as possible!! ABSOLUTELY HORRIBLE! STAY AWAY!

 8 years ago (28-07-2017)

Sadly there's not a -0 star on this ! This is the WORSE t-mobile store... Back in May I went to get a replacement on my phone that I had lost in March( took me so long because i was in Texas) as soon as I came back I went to the store so the stupid JUMP insurance THAT I PAID $12 A MONTH for will give me anotherone SAMSUNG. I knew I had to give a deductive (I have lost a phone with them before and paid $150) but since it was a newer phone i figure that it was going to be more so i had $200+ to paid for anotherone..BUT NOO as soon as i get there one of the workes "A*£×" told me that i had to paid $400+ to get it, I asked why so since i had insurance? He replied YOU LOST YOUR PHONE DIDN'T YOU?  Well i guess.. I got a LG ugly cheaper phone so I could save up for the $400+ ... Time passes and i look at my BILL they were still charging me for the lost phone and the LG. I called and then one of the phone reps. Askes me why didn't i claim it to the Insurance that i should of only paid $175 ? Of course i was mad! The REP tells me that he only wanted to make a sale and that everything was going to get clear and get my Samsung back. But now the Worker that had told me it was going to be $400+ is saying that i didn't have enough money and that i didn't want to wait 3 days to get it. REALLY? i had been without a phone for more than 1 month! (They can see that in the records) why wouldn't i wait 3 days more? And he NEVER TOLD ME ANYTHING! LIES LIES LIES! But of course he didn't documented on the system and now they say that I'm lying.. BUT WHAT ABOUT THE MONEY THEY WERE CHARGING ME FOR THE PHONE? That i had lost WHILE HAVING INSURANCE? Went down the drain?
 Now I'm getting the run around they gave me the workers personal # so i can call him and tell him to say the true "YEAH right" and when i call he is BUSY! I call the store NO ANSWER, I call the department THEY CAN'T HELP ME ANYMORE??? So what now?? 
°All of those commercials on TV about JUMP are fake. 
°They never gave me any # for INSURANCE (they said i should of call) "no#yet"
°personal is VERY RUDE like to lie and won't put it on the systems of course!
T-MOBIL SUCKS AT COSTUMER SERVICE! Now i will keep calling until they answer or until the guy is not busy? Please save your  time and money THEY WILL STEAL IT! Don't go to this store or make any contracts here!!

      
      
      
 8 years ago (03-08-2017)

Hit or miss service. I've had some people who were willing to help but didn't know what they were doing or the exact opposite. The reason for the 2 stars and not 3 is that when the note 5 came out I called several times over the course of 2 weeks and each time they said they didn't have any in stock. I'm on the jump program (pretty big rip off) and wanted a new phone. Finally, I called on a Friday evening right after work and got the same answer of no they are not in yet and didn't know when they would get any. I drove right to the store (10-15 minutes max.) and magically they had them in stock. I asked the person when they got their shipment and was told they've had stock of the phone in both colors since they were released two weeks prior. I guess the person/people on the phone just didn't want to do the work required to setup my new phone. 

My advice, if you like T-mobile (and I do), pick a different store.

 9 years ago (16-08-2016)

I'm here right now and Maya is helping us and she is amazing. Something is wrong with our newly set up plan and she is doing literally everything she can do to help. Also she is being amazing on the phone with TMobile HQ. SERIOUSLY, best retail associate ever.

 9 years ago (04-09-2016)

The sales man I was talking to was vary good help and know what he was talking about and he took his time to make shur everything was perfect. If your shoping for a phone come here!!

 8 years ago (14-01-2017)

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